Views:

If you tried importing passwords from another browser and saw an error saying some passwords couldn’t be saved — don’t worry, you can still add them manually.

🧐 Why did this happen?

Trend Micro ID Protection only supports websites that use the http or https protocols.

Passwords saved for addresses that start with chrome:// or file:// can’t be imported automatically. These are usually for browser settings, local files, or extensions, and are not supported by ID Protection.

✅ What should I do next?

You can add the password manually to your Vault:

  1. Open your web browser.
  2. Go to the website you want to add.
  3. Sign in with your username and password.
  4. After logging in, an ID Protection pop-up will appear asking if you want to save your password.
  5. Click Save to store your login details in your Password Vault.

Once saved, your login will be securely stored and synced to your Password Vault.

💡 Tip: Make sure the ID Protection browser extension is enabled so the save prompt appears after signing in.
Keywords: Trend Micro ID Protection, password import error, password vault, cannot import passwords, add password manually, save password popup, password manager help
Comments (0)
Add a comment