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You see this error message while updating Trend Micro Home Network Security:

"Reconnect Your Station
Please check that the Station is plugged into the LAN port of the router and try again."

Why did this happen?

The Home Network Security Station has been disconnected from the router while its firmware is updating to the latest version.

What should I do next?

Make sure that your Station is connected to one of the LAN ports of your router.

  1. Connect the power adapter to the power port of your Station, then plug it to a power outlet.

    Set Up Home Network Security Station

  2. Plug one end of the Ethernet cable to the LAN port of your Station, then plug the other end to one of the LAN ports of your router.

    Set Up Home Network Security Station

    Your Station will now be connected to your router


The Station should not be connected to network equipments such as switches, hubs, extenders, or repeaters.

Need assistance?

Give us a call or start a chat and let our Trend Micro Support Representatives guide you.

See also

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