Default Collection
Trend Micro VPN automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.
License Check
DESCRIPTION |
To check that the license is updated. |
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DATA COLLECTED |
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FEATURE LOCATION |
This feature cannot be disabled. |
FEATURE SETTINGS |
Data collected by SPN and provide monthly report
DESCRIPTION |
Trend Micro uses this data to provide a monthly report to users who purchase multiple device licenses. Trend Micro VPN also uses this data to improve product stability, usability, and performance. The following marketing activities are based on this data:
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DATA COLLECTED |
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FEATURE LOCATION |
This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device. |
FEATURE SETTINGS |
Log collection
Crash report collected by third-party service
- Firebase
- Appcenter
DESCRIPTION |
Product logs are necessary to solve problems reported by our customers. Manual log collection is only used when the support center requests the logs. Crash / issue logs (auto-feedback) collects the crash / issue logs in real-time for problems where there may be a timing issue and logs may be difficult to collect manually. |
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DATA COLLECTED |
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FEATURE LOCATION |
This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device. |
FEATURE SETTINGS |
Integrated modules from third-party service providers
- AppsFlyer
- Firebase
- Google Analytics
- Appcenter
DESCRIPTION |
Trend Micro VPN uses this data to improve product stability, usability, and performance. Marketing activities are based on this data. |
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DATA COLLECTED |
Data collected and feedback by SDK Data includes:
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FEATURE LOCATION |
This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device. |
FEATURE SETTINGS |
Configurable Features
Trend Micro VPN includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.
Connection Protection and Website Filter by using VPN
DESCRIPTION |
Enable VPN will allow Trend Micro VPN to protect devices from Web based threats and network hacking attacks. |
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DATA COLLECTED |
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FEATURE LOCATION |
Main Menu |
FEATURE SETTINGS |
Main Page > Enable VPN [iOS] [Android] [Mac] [UWP] |
Log Collection
Crash report collected by third-party service:
- HockeyApp
Integrated modules from third-party service providers:
- AppsFlyer
- Firebase
- Google Analytics
- Appcenter
DESCRIPTION |
Device ID is the information that help us to associate the user non-anonymous date and user behaviors. The following activities are based on the data associate of Device ID:
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DATA COLLECTED |
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FEATURE LOCATION |
First time launch > Privacy and Personal Data Collection Disclosure Main page > Settings |
FEATURE SETTINGS |
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To see where the collected data is processed, refer to our list of data centers and authorized data subprocessors and their locations.