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Default Collection

Trend Micro Home Network Security automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.

To see where this data is processed, refer to our list of data centers and authorized data subprocessors and their locations.

Trend Micro Account

DESCRIPTION

The Trend Micro Account allows customer access to the product and to license and support queries.
DATA COLLECTED
  • Email Address
  • Password
  • First Name
  • Last Name
  • Country
  • Phone Number
DATA COLLECTED BY

Home Network Security Mobile Application
FEATURE LOCATION

This feature cannot be disabled.

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Integrated Modules from Third-party Service Provider:

  • Google Firebase
  • AppsFlyer
DESCRIPTION

Trend Micro Home Network Security uses this data to improve product stability, usability, and performance.

Marketing activities are based on this data.
DATA COLLECTED
  • Management Mobile App Data, including:
    • Device model
    • Operating system version
    • App version
    • App updates
  • Management App Interactions, including:
    • Number of users and sessions
    • Session duration
    • First launch data
    • App launch data
    • Features usage and operations [events and screens]
  • >ISP carrier name
  • Location
  • In-app purchases
  • In-app status
  • In-app events
  • License status
DATA COLLECTED BY

Home Network Security Mobile Application
FEATURE LOCATION

This feature cannot be disabled.

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Integrated Modules from Third-party Service Provider:

  • Amazon Mobile Analytics / Pinpoint
DESCRIPTION

Trend Micro collects this data in order to provide better customer service.
DATA COLLECTED
  • Management App Interactions, including:
    • Pages viewed
    • Items tapped (buttons, menus, dialogs, etc.)
    • Notifications tapped
    • Pairing time
    • Pairing type (LAN or Cloud pairing)
DATA COLLECTED BY

Home Network Security Mobile Application
FEATURE LOCATION

This feature cannot be disabled.

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Integrated Modules from Third-party Service Provider:

  • Crashlytics
DESCRIPTION

Trend Micro uses this information for troubleshooting.
DATA COLLECTED
  • Crash Reports, including:
    • App launch & crash times
    • Plain-text class name
    • Exception cause
  • Management Mobile App data, including:
    • App package name & version
    • OS name & version
    • Device model & CPU
    • Battery level
    • RAM
    • Disk space
DATA COLLECTED BY

Home Network Security Mobile Application
FEATURE LOCATION

This feature cannot be disabled.

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Device Recognition

DESCRIPTION

Device Recognition provides network visibility. We collect a device’s default password only when the login credentials of the administrative console of home network devices, such as IP cameras, match our weak password list. Any default password that is determined to be weak is sent to Trend Micro and a notification is sent through the app to notify the user to change the device’s password. Trend Micro may use the collected information for product/service enhancement, and may conduct statistical analysis for marketing purposes. In addition, we may use the collected data to send useful information via Email or the app.
DATA COLLECTED
  • Network information, including:
    • Router and Device IP Addresses
    • Ports
    • Protocols
    • MAC Addresses
    • Hostnames
    • UPnP Data
    • WSDD Data
    • MDNS Data
  • Web Connection Information, including:
    • HTTP Method
    • HTTP User Agent Information
    • HTTP TTL
    • Hashed Domain Name
  • Device Information, including:
    • Brand
    • Model
    • Manufacturer
    • Platform
    • OS Version
    • Firmware Information
    • Online/Offline Status
    • Device Homepage Data
DATA COLLECTED BY

Home Network Security Station
FEATURE LOCATION

This feature cannot be disabled.

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Network Usage Report

DESCRIPTION

Network Usage Report lists the network usage of devices.
DATA COLLECTED
  • App ID
  • Uploaded Bytes
  • Downloaded Bytes
  • Usage Time
DATA COLLECTED BY

Home Network Security Station
FEATURE LOCATION

This feature cannot be disabled.

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Configurable Features

Trend Micro Home Network Security includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.

Member Profile and Device Profile

DESCRIPTION

Member Profile and Device Profile information helps with customer administration of managed devices.
DATA COLLECTED
  • User-typed Member Name
  • User-uploaded Image
  • User-changed Device Information (Brand, Model, Name, Type)
DATA COLLECTED BY

Home Network Security Mobile Application
FEATURE LOCATION

If you do not want this data to be collected, please do not use this feature.

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Trend Micro Home Network Security Station

DESCRIPTION

Trend Micro collects this data in order to provide better customer service.
DATA COLLECTED
  • Station Code
DATA COLLECTED BY

Home Network Security Station and Mobile Application
FEATURE LOCATION
  • Settings > Help Improve This App

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Send Troubleshooting Logs

DESCRIPTION

Troubleshooting logs help Trend Micro investigate issues in the product.
DATA COLLECTED
  • Management App Logs
  • Management Mobile App Information
  • Station Logs
  • Network Packets
DATA COLLECTED BY

Home Network Security Station and Mobile Application
FEATURE LOCATION
  • Settings > Send Troubleshooting Logs

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Network Security

DESCRIPTION

Disabling Network Security prevents this data from being sent to Trend Micro, but will greatly impact the ability to detect network attacks.
DATA COLLECTED
  • Web Connection Information, including:
    • IP address
    • Ports
    • Protocols
DATA COLLECTED BY

Home Network Security Station
FEATURE LOCATION
  • Settings > Threat Blocking > Network Protection
  • Settings > Threat Blocking > Internal Attack Blocking

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Web Threat Protection

DESCRIPTION

Disabling Web Threat Protection prevents this data from being sent to Trend Micro, but disabling this setting will greatly impact the ability to detect C&C and malicious activities.
DATA COLLECTED
  • Web Connection Information, including:
    • IP address
    • Ports
    • Hostname
  • Filename/Path
  • Suspicious Executables and Partial File Content
  • Hashed Connection Metadata
DATA COLLECTED BY

Home Network Security Station
FEATURE LOCATION
  • Settings > Threat Blocking > Web Threat Protection > Dangerous Websites Blocked
  • Settings > Threat Blocking > Web Threat Protection > Dangerous Files Blocked

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Remote Access Protection

DESCRIPTION

Remote Access Protection prevents attackers remotely connecting to devices.
DATA COLLECTED
  • Web Connection Information, including:
    • IP address
    • Ports
    • Protocols
DATA COLLECTED BY

Home Network Security Station
FEATURE LOCATION
  • Settings > Access Control > Remote Access Protection > Block Remote Access

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Security Check

DESCRIPTION

Security Check identifies known device vulnerabilities. We collect a device’s default password only when the login credentials of the administrative console of home network devices, such as IP cameras, match our weak password list. Any default password that is determined to be weak is sent to Trend Micro and a notification is sent through the app to notify the user to change the device’s password. Trend Micro may use the collected information for product/service enhancement, and may conduct statistical analysis for marketing purposes. In addition, we may use the collected data to send useful information via Email or the app.
DATA COLLECTED
  • Network information, including:
    • MAC Addresses
    • Hostnames
    • LAN IP Addresses
    • Public Router IP Address to Client
    • Ports
    • Protocols
  • Device Information, including:
    • OS Version
    • Firmware Information
  • Device Vulnerability Information, including:
    • CVE Number
    • Vulnerability Detection Request/Response Data
    • Default Device Password
DATA COLLECTED BY

Home Network Security Station
FEATURE LOCATION
  • Settings > Device Scan > Password Check
  • Settings > Device Scan > Vulnerability Check

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Router Access Protection

(Early Access Program feature)

DESCRIPTION

Router Access Protection blocks unauthorized attempts to log into the home router.
DATA COLLECTED
  • Web Connection Information, including:
    • HTTP Method
    • HTTP URI
    • HTTP User Agent
DATA COLLECTED BY

Home Network Security Station
FEATURE LOCATION
  • Settings > Early Access Program > Router Access Protection

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Smart Alert

(Early Access Program feature)

DESCRIPTION

Smart Alert analyzes network metadata in order to identify anomalous network behavior.
DATA COLLECTED
  • Web Connection Information, including:
    • HTTP URI Component: Domain Name (FQDN)
DATA COLLECTED BY

Home Network Security Station
FEATURE LOCATION
  • Settings > Early Access Program > Smart Alert

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Keywords: Home Network Security
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