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NOTE: In some countries, VPN Proxy One Pro is still called Trend Micro WiFi Protection.

You received this error because of the following reasons:

  • your Wi-Fi is unsupported
  • your connection is unstable
  • incomplete Wi-Fi setup

Here's how to fix it:

  1. Open your web browser and check if you can access any website.
  2. If a Captive Portal appears, follow the flow to establish a Wi-Fi connection.
  3. Wait while the Trend Micro app reconnects. If not resolved, do the following:
    1. Relaunch the app.
    2. Tap the VPN switch to reconnect. If you still see the same message, reinstall the VPN profile:
      For Android devices
      For Windows devices
      For Mac devices
  4. If not resolved, restart your Wi-Fi.