Cannot Connect to VPN Error on Trend Micro: How to Fix

If you're experiencing issues connecting to the Trend Micro VPN, here’s a simple guide to help you fix it:

Why can’t I connect to Trend Micro VPN?

Connection issues can be due to unsupported Wi-Fi, unstable connections, or incomplete Wi-Fi setups.

How do I fix the connection error?

1. Check Internet Access: Open your web browser and try visiting any website to ensure your internet is working.
2. If a login page (Captive Portal) appears, complete the login process to establish a Wi-Fi connection.
3. Relaunch Trend Micro VPN: Close and reopen the app, then try to connect again using the VPN switch.
4. If issues persist, follow these steps based on your device:
   • For Android:
     1. Go to Settings > Connections > More Connection Settings > VPN.
     2. Delete the existing VPN profile and restart the app.
     3. Tap OK to allow connection requests.
   • For Windows:
     1. Open Trend Micro app and go to settings via the gear icon.
     2. Add VPN configurations and confirm with Yes.
     3. Restart the app.
   • For Mac:
     1. Remove the existing VPN configuration.
     2. Relaunch the app and add a new VPN configuration.
5. Restart Wi-Fi: If the problem still isn’t resolved, restart your Wi-Fi router.