Fix "Cannot Connect to the VPN" error from VPN Proxy One Pro

You received this error because of the following reasons:

• your Wi-Fi is unsupported
• your connection is unstable
• incomplete Wi-Fi setup

Here's how to fix it:

1. Open your web browser and check if you can access any website.
2. If a Captive Portal appears, follow the flow to establish a Wi-Fi connection.
3. Wait while the Trend Micro app reconnects. If not resolved, do the following:
   1. Relaunch the app.
   2. Tap the VPN switch to reconnect. If you still see the same message, reinstall the VPN profile:
      For Android devices

      1. Open the Settings app, then go to Connections > More Connection Settings > VPN.
      2. Tap the Settings icon.
      3. Tap Delete VPN Profile.
      4. Relaunch the app.
      5. Tap OK when the connection request prompt appears.

      For Windows devices

      1. Open the Trend Micro app.
      2. Click the gear icon at the top of the app.
      3. Click Add VPN Configurations.
      4. Select Yes on the confirmation message.
      5. Relaunch the app.

      For Mac devices

      1. Remove VPN Proxy One Pro configuration on macOS.
      2. Once deleted, relaunch the app.
      3. Click Add VPN Configuration.
4. If not resolved, restart your Wi-Fi.