Trend Micro AntiVirus+ Security Data Collection Notice

Google Analytics data is used to improve user experience.

• IP Address

This feature cannot be disabled.

The data is used for troubleshooting when there is an installation error and to properly identify your computer and network environment in order to provide better support.

• Product Debug Logs
• IP Address
• MAC address
• Gateway BSSID
• Gateway MAC address
• Computer name

This feature cannot be disabled.

License Management uses collected data to identify customers' accounts for support service purposes and to remind users to use relevant in-product features, products and services and if user opts in, to introduce new features, products and services to the user.

• Email address
• Password
• First name
• Last name
• Computer name
• Physical address (Japan)
• Phone number (Japan)
• Birthday (Japan)
• IP address
• MAC address

This feature cannot be disabled.

Note: Only applies to new customers with full licenses that choose to create a Trend Micro Account using the product during installation.

Active Update collects IP data to allow Trend Micro to know whether this device has the latest protection against the latest malware.

• IP address

This feature cannot be disabled.

Trend Micro uses this data to troubleshoot any issues encountered while using the product.

• Product debug logs and dumps
• System information
• Windows system event logs
• IP address

This feature cannot be disabled.

Sharing threat information with the Smart Protection Network allows Trend Micro to rapidly identify and address new threats.

Share threat information with Trend Micro controls the data collected by the following features:

• Manual Scan
• Scheduled Scan
• Real-time Scan
• Active Monitoring
• Browser Exploit Prevention
• Firewall Booster

• Malware detection records (File name, File path, IP address, URL, Registry key, Registry value, Detected program name/path)
• Firewall records (Source IP and port number, Destination IP and port number)
• Secure Erase - deleted file name
• Wi-Fi Advisor records (detected app name, app ID, app MAC, NIC ID, NIC name, NIC MAC address)

• Main Console > Other Settings > Smart Protection Network > Share threat information with Trend Micro

  

  Note:If you only want to disable the data collection for a specific feature, disable each feature separately using the related product screens. Refer to the Online Help for more information.

Trend Micro uses this data to optimize the performance of your devices and design new features to further protect our customers.

• MAC address
• File name
• System information
• Product settings
• IP address
• Browser setting
• Installed applications
• Running processes
• URL (Users choose to open websites automatically in Pay Guard, or disable this feature)
• Product UI shown
  - User interaction with product UI

• Main Console > Other Settings > Smart Protection Network > Share computer performance information with Trend Micro

  

The data collected is used to enhance detection rate and reduce false alarms.

• IP address
• URL
• File name
• File path
• Original URL
• Browser’s user agent

• Main Console > Settings > Internet & Email Controls > Web Threats > Block potentially dangerous websites

  

This data is used to let users know which detected devices are protected by Trend Micro products.

Do not scan your network using Protect Another Device if you do not want to transmit data to Trend Micro.

• MAC address
• Gateway SSID
• Gateway MAC address
• IP address
• Hostname

• Welcome Page

  

• Main Console > Device > Protect Another Device > Choose

  

• Main Console > Protect Another Device > Scan your network to find devices

  

• Popups

  

  

URLs you access are collected and checked against our threat intelligence database to prevent you from accessing malicious websites and protect you from online threats.

• Unrated URL
• IP address

• Main Console > Privacy > Privacy Scanner > Configure
• Main Console > Privacy > Social Networking Protection > Configure

  

  

  

Data collected is used to troubleshoot users' issues.

To opt-out of data collection, users should not use the Support Tool to report issues.

• Debug logs from Trend Micro products
• Modules
• System information
• Device name
• Account name
• File path
• Detected suspicious files

• Support Tool Console - For debug log collection in Tab (A) Debug:

  

  

  
  Users can choose to automatically send log data to Trend Micro.

  

• Support Tool Console - For malicious log collection in Tab (B) Threats:

  

  

Password data is used to allow customers to access their Trend Micro products settings and Vault.

To opt-out of data collection, users should not set up password protection.

• Email address
• Password
• Password hint

• Main Console > Settings > Other Settings > Password

  

Email data is used for Mail Phishing Score.

To opt-out of data collection, users should not use this feature.

• Spam email
• Email reported by users as not spam

• Main Console > Settings > Internet & Email Controls > Spam & Emailed Files

  

Email data is used for scam mail and malicious mail detection.

To opt-out of data collection, users should not use this feature.

Do not include personal information when reporting a false alarm.

Sharing threat information allows Trend Micro to rapidly identify and address new threats.

Note:Malicious detection records collection is not applied to Trend Micro Toolbar for Firefox.

• Email Sender
• Email Subject
• Email Content
• User comments
• Malicious detection records (Sender’s full email address, URL, and phone number)

• Enable Email Defender

  

• Report False Alarm

  

• Email Defender

  

• View Details

  

The feature will scan notification URLs inside the browser preference file.

This feature can be disabled by Trend Micro Diagnostic Toolkit.

• Notification URLs
• File path of browser preference file
• OS notification information

This feature checks the Allow notification setting of your Chrome and Edge browsers. When dangerous and suspicious websites are found, the feature changes their notification setting from Allow to Block.

• SPN GUID of your Trend Micro security software
• File paths of your browser settings
• URLs in your browser’s Allow notification list
• URL rating results
• Installed software
• Installed extensions
• Raw notification payload from wpndatabase.db
• OS notification information
• OS Version
• OS language

Please choose non feedback version if you do not wish to feedback data to Trend Micro.

This feature uses collected data to improve customers' chat experience.

• Conversation History

This feature cannot be disabled. If you do not want this data to be collected, please do not use this feature.