Fix slow Internet connection after setting up Home Network Security

After setting up Home Network Security, some devices may encounter slow Internet connection. Follow these steps to make sure everything is okay.

Find the optimal mode for your device

1. Open your Home Network Security app.
2. Tap the Menu icon.
3. Tap Settings.
4. Tap Station Configuration.

   

5. Tap Find the optimal mode.

   

6. Tap Next, then Start. Wait for three minutes while it is searching for your device's optimal mode.

   

7. Click the Settings button, then select the suggested mode to use.

   

Refresh your network

1. Turn off your router and Home Network Security Station by unplugging their power cords. Wait for one minute.
2. Turn on your router. After five minutes, turn on your Station.
3. Your connection will refresh. Check if the Internet connection has improved.

Switch to Mode with the best network connection

Test the network speed of each Mode, then choose the best one.

Using the app

1. Open your Home Network Security app.
2. Tap Menu > Settings > About, then press the logo for 3 seconds.
3. Under Speed Test, tap Test Now.

Through the Speedtest website

1. Using any device and any web browser, go to this website: hns.speedtestcustom.com.
2. Click Go, then wait for the results.
3. If the results show a slow connection, check with your ISP if there is ongoing network maintenance.