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After setting up Home Network Security, some devices may encounter network issues. Follow these steps to make sure everything is okay.


Make sure your device can connect to the network
  1. Open your Home Network Security app.
  2. Tap the Menu icon.
  3. Tap Devices, then choose a device.
  4. Tap Settings, then make sure "Connect to the Network" is enabled.
Find the optimal mode for your device
  1. Open your Home Network Security app.
  2. Tap the Menu icon.
  3. Tap Settings.
  4. Tap Station Configuration.

    Opening the station configuration of Home Network Security

  5. Tap Find the optimal mode.

    Enabling Mode 2 on Home Network Security

  6. Tap Next, then Start. Wait for 3 to 5 minutes whiles it Is searching for your device's optimal mode.

    Updating station settings on Home Network Security

  7. Click the Settings button, then select the suggested mode to use.

    Test status on Home Network Security

Disable MAC randomization
Learn about random MAC address and how to disable it: What is a random MAC address.
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