After setting up Home Network Security, some devices may encounter network issues. Follow these steps to make sure everything is okay.
- Make sure your device can connect to the network
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- Open your Home Network Security app.
- Tap the Menu icon.
- Tap Devices, then choose a device.
- Tap Settings, then make sure "Connect to the Network" is enabled.
- Find the optimal mode for your device
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- Open your Home Network Security app.
- Tap the Menu icon.
- Tap Settings.
- Tap Station Configuration.
- Tap Find the optimal mode.
- Tap Next, then Start. Wait for 3 to 5 minutes whiles it Is searching for your device's optimal mode.
- Click the Settings button, then select the suggested mode to use.
- Disable MAC randomization
- Learn about random MAC address and how to disable it: What is a random MAC address.