Trend Micro HKBN HomeGuard sometimes does not display the correct information about your devices or detect that your devices are connected to the network.
Why did this happen?
- Your HKBN Gateway and your devices is not connected to the same network.
- Your HKBN Gateway is not connected to the main router.
- Your HKBN Gateway is only connected to a Wi-Fi repeater.
- The devices that you want to protect is not under a single subnet.
What should I do next?
You can either:
- Create more network traffic on your device:
- Search anything using any search engine.
- Watch videos online.
- Access social networking sites.
- Use apps that need Internet connection.
- Manually add on your device:
- Connect your device to the same network as your Station.
- On the device you want to add, go to http://addme.tm using any web browser.
- Type the Device Name, Brand (optional) and Model (optional) of your device.
- Tap Save.