You receive the following error message while signing in to Password Manager:

Unable to Continue #94010006

"Unable to Continue
Please try again. If the problem persists, contact Trend Micro and mention error #94010006."

The error code could also be:

  • 94000001
  • 94000002
  • 94000003
  • 94000010
  • 94010001
  • 94010002

This error appears when creating a master password fails.

Create a New Master Password

  1. Open Microsoft Edge.
  2. On your keyboard, press the CTRL + SHIFT + DELETE keys at the same time while the Edge browser is open.
  3. Click Clear.
  4. Relaunch Microsoft Edge.
  5. Create a Master Password again in the Password Manager card.

    If issue recurs, please check if the Master Password is created in the Password Manager Web Portal. Do the following:

    1. Go to the Password Manager web portal.
    2. Sign in using your Trend Micro account.
    3. Create a master password when asked.
    4. Relaunch Microsoft Edge.
    5. Open Trend Micro Security and sign in Password Manager. Your master password should be created.
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