HouseCall for Home Networks for macOS v2.9 Data Collection Disclosure

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Default Collection

HouseCall for Home Networks (for MacOS) v2.9 automatically collects and transmits the following data, some of which may be considered personal in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.

Device Recognition

CONSOLE SETTINGS	This feature cannot be disabled.
DESCRIPTION	This data is needed to identify devices connected to your network.
DATA COLLECTED	Router IP address IP address of devices connected to your home network Public router IP address to client MAC address (of connected devices) Hostname Network information, including: - Wi-Fi SSID - Wi-Fi encryption settings - UPnP data - WSDD data - MDNS data - Device homepage data - SSL-Certificate data
CONSOLE LOCATION	This feature cannot be disabled.

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Security Check

CONSOLE SETTINGS	This feature cannot be disabled.
DESCRIPTION	This data is needed to check for and identify any vulnerabilities in those devices connected to your network.
DATA COLLECTED	LAN IP address Public router IP address to client Hostname Network information, including: - Wi-Fi SSID - Wi-Fi encryption settings Vulnerable device information, including: - CVE number - Request/Response data - System/Firmware version
CONSOLE LOCATION	This feature cannot be disabled.

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Troubleshooting Logs

CONSOLE SETTINGS	This feature cannot be disabled.
DESCRIPTION	This data is needed to help Trend Micro investigate and resolve issues in the product.
DATA COLLECTED	Product auditing logs, including: - Function calls - Warnings - Errors
CONSOLE LOCATION	This feature cannot be disabled.

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Configurable Features

HouseCall for Home Networks (for MacOS) v2.9 includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.

Send Feedback

DESCRIPTION	This data gives Trend Micro suggestions for product improvement.
DATA COLLECTED	Typed feedback Email address
CONSOLE LOCATION	Help > Send Feedback
CONSOLE SETTINGS	Help > Send Feedback

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Anonymous Improvement Features

You may optionally help improve HouseCall for Home Networks (for MacOS) v2.9 if you choose to enable the following features. By enabling the features, the product will collect and transmit anonymous system information, product information, and user interactions within the product to Trend Micro.

Help Make Improvements

DESCRIPTION	Through use of integrated modules from a third-party service provider (Google Analytics), Trend Micro collects this data in order to provide better customer service.
DATA COLLECTED	Event timestamps System information, including: - Time zone - Language - Platform / Operating System - Device model - Location User interaction data with the product, including: - Screens visited - Items clicked - Number of users - Number of sessions - Session duration Product behavior - First launch time - Number of times and timestamp when app opens - App update versions - Timestamp
CONSOLE LOCATION	HouseCall for Home Networks > Preferences > Privacy > Help Improve This App
CONSOLE SETTINGS	HouseCall for Home Networks > Preferences > Privacy > Help Improve This App

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LAST UPDATED: JAN 06, 2021

Default Collection

Device Recognition

CONSOLE SETTINGS	This feature cannot be disabled.
DESCRIPTION	This data is needed to identify devices connected to your network.
DATA COLLECTED	Router IP address IP address of devices connected to your home network Public router IP address to client MAC address (of connected devices) Hostname Network information, including: - Wi-Fi SSID - Wi-Fi encryption settings - UPnP data - WSDD data - MDNS data - Device homepage data - SSL-Certificate data
CONSOLE LOCATION	This feature cannot be disabled.

[Back to top]

Security Check

CONSOLE SETTINGS	This feature cannot be disabled.
DESCRIPTION	This data is needed to check for and identify any vulnerabilities in those devices connected to your network.
DATA COLLECTED	LAN IP address Public router IP address to client Hostname Network information, including: - Wi-Fi SSID - Wi-Fi encryption settings Vulnerable device information, including: - CVE number - Request/Response data - System/Firmware version
CONSOLE LOCATION	This feature cannot be disabled.

[Back to top]

Troubleshooting Logs

CONSOLE SETTINGS	This feature cannot be disabled.
DESCRIPTION	This data is needed to help Trend Micro investigate and resolve issues in the product.
DATA COLLECTED	Product auditing logs, including: - Function calls - Warnings - Errors
CONSOLE LOCATION	This feature cannot be disabled.

[Back to top]

Configurable Features

Send Feedback

DESCRIPTION	This data gives Trend Micro suggestions for product improvement.
DATA COLLECTED	Typed feedback Email address
CONSOLE LOCATION	Help > Send Feedback
CONSOLE SETTINGS	Help > Send Feedback

[Back to top]

Anonymous Improvement Features

Help Make Improvements

DESCRIPTION	Through use of integrated modules from a third-party service provider (Google Analytics), Trend Micro collects this data in order to provide better customer service.
DATA COLLECTED	Event timestamps System information, including: - Time zone - Language - Platform / Operating System - Device model - Location User interaction data with the product, including: - Screens visited - Items clicked - Number of users - Number of sessions - Session duration Product behavior - First launch time - Number of times and timestamp when app opens - App update versions - Timestamp
CONSOLE LOCATION	HouseCall for Home Networks > Preferences > Privacy > Help Improve This App
CONSOLE SETTINGS	HouseCall for Home Networks > Preferences > Privacy > Help Improve This App

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