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If you accidentally deleted the original copy of your Order Confirmation Email after purchasing Trend Micro products and services online, you can download a copy and check other information provided in the email.

For Online Purchases

For Purchases Made from January 31 to March 30, 2025

Submit your request through this portal: https://support.cleverbridge.com/hc/en-us

For Purchases Made After March 31, 2025, Onwards

  1. Go to the Trend Micro Purchase Management Account Portal.
  2. Sign in using the email address and password linked with your subscription.
    • Don’t have an account yet? Click the Create an account link you see at the bottom.
  3. Go to the Invoices section, then click the invoice number. You can then print or download your invoice.

For Retail Purchases

If you bought your Trend Micro subscription from a retail store, return to the store and request a copy of your purchase receipt.

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