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This article outlines the following Trend Micro Mobile Security for iOS features that collect data, the data transmitted, and how it can be configured.

Default Collection

Trend Micro Mobile Security for iOS automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.

Content Shield
(VPN)

DESCRIPTION

The Content Shield Website Filter allows Trend Micro Mobile Security for iOS to protect devices from web-based threats.
DATA COLLECTED

Scanned URL
CONSOLE LOCATION

Main Page > Content Shield
CONSOLE SETTINGS
  • Main Page > Content Shield > Turn on VPN

    Content Shield Filtering ON

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SafeSurfing

DESCRIPTION

The SafeSurfing browser allows Trend Micro Mobile Security for iOS to protect devices from web-based threats.
DATA COLLECTED

Scanned URL
CONSOLE LOCATION

If you do not want this data to be collected by this feature, please do not use this feature.
CONSOLE SETTINGS

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License Check

DESCRIPTION

Checks that the license is up-to-date.

Check the current app version compatible with iOS version or not and alert users to update app.
DATA COLLECTED

Email account
Password
First Name
Last Name
Language
Phone Number (Japan only)
IAP information (including IAP token, Purchase time, Activation Key)
Device name
App Version
OS version
IP Address
CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.
CONSOLE SETTINGS

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Data collected by SPN and provide monthly report

DESCRIPTION

Trend Micro uses this data to provide a monthly report to users who purchase multiple device licenses.

Trend Micro Mobile Security for iOS also uses this data to improve product stability, usability, and performance.

The following marketing activities are based on this data:
- New feature research
- User experience/ features satisfaction survey
- Promotion
- Product health monitoring
- Users behavior analysis
DATA COLLECTED

Malicious URLs list
OS version
Location
Language
Device model
Device network status
Enabled features status
Mac address
Device Name
CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.
CONSOLE SETTINGS

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Log Collection
Crash report collected by third-party services:
- HockeyApp
- Fabric

DESCRIPTION

Product logs are necessary to solve problems reported by our customers.

Manual log collection is only used when the support center requests the logs.

Crash / issue logs (auto-feedback) collects crash / issue logs in real-time for problems where there may be timing issues and logs may be difficult to collect manually.
DATA COLLECTED

Device model
OS version
App version
Network connection status
Gateway BSSID
Location
Trend Micro Mobile Security for iOS logs
Trend Micro Mobile Security for iOS and system crash logs
CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.
CONSOLE SETTINGS

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Integrated modules from third-party service providers:
- AppsFlyer
- Google Firebase

DESCRIPTION

Trend Micro Mobile Security for iOS uses this data to improve product stability, usability, and performance.

Marketing activities are based on this data.
DATA COLLECTED

Data collected and feedback by SDK

Data includes:
- Device model
- Operating system version
- App version
- Number of users and sessions
- Session duration
- Operating systems
- ISP carrier name
- Location
- First launch data
- App launch data
- App updates
- In-app purchases
- In-app status
- In-app events
- License status
- Features usage and operations (events and screens)
CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.
CONSOLE SETTINGS

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Configurable Features

Trend Micro Mobile Security for iOS includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.

1. Data collected by SPN and provide monthly report

2. Log Collection
Crash report collected by third-party services:
- HockeyApp
- Fabric

3. Integrated modules from third-party service providers:
- AppsFlyer
- Firebase

DESCRIPTION

Device ID is the information that help us to associate the user non-anonymous date and user behaviors.

The following activities are based on the data associate of Device ID:
- Provide the monthly report by device and user
- Analytizes / fixes the crash and issues for specific device and user
- Issue log auto-feedback by device and user
- Analytizes the user behaviors by device and user
DATA COLLECTED

Device ID
CONSOLE LOCATION
  • First time launch > Privacy and Personal Data Collection Disclosure > I agree to share user usage data to help improve this app
  • Main page > Settings > Help Improve This App
CONSOLE SETTINGS
  • First time launch > Privacy and Personal Data Collection Disclosure > I agree to share user usage data to help improve this app

    I agree to share user usage data to help improve this app

  • Main page > Settings > Help Improve This App

    Help Improve This App

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