Encountering a "Cannot Sign In" error when trying to access Password Manager in Preview Mode? Here’s what you need to do:
Why can't I sign into Password Manager?
This error often occurs if your local data in Preview Mode, like Vault Password and Secure Notes, isn't synced with the cloud.
How do I fix the sign-in error?
Follow these steps to reinstall Password Manager and resolve the issue:
- Press and hold the Password Manager app icon on your device.
- Uninstall the app:
- For Android: Tap Uninstall, then confirm by tapping Uninstall again.
- For iPhone/iPad: Choose Delete App, then confirm by tapping Delete.
- Reinstall the app:
- For Android: Open the Play Store.
- For iPhone/iPad: Open the App Store.
- Search for Trend Micro Password Manager.
- Install the app:
- For Android: Tap Install.
- For iPhone/iPad: Tap Get.
- Open the app and read the License Agreement, then tap Accept and Continue.
- Tap Sign In to activate the full features of the app.