Trend Micro Mobile Security for Android v16.x Privacy and Data Collection Notice

When launching app for the first time, after accepting data collection notices and EULA, Trend Micro Mobile Security will scan all installed apps and check the device status automatically.

• List of installed applications
• Package names
• Version code
• APK size
• Hash of Dex
• Hashed Android ID
• Scan logs

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

Checks the status of users’ license.

Remind users to use relevant in-product features, products and services and if user opts in, to introduce new features, products and services to the user.

• Locale
• Device model
• Device country
• Hashed Android ID
• Email account
• IAP information
  • IAP token
  • Purchase time
  • Activation Key

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

Product logs are necessary to solve problems reported by our customers.

Manual log collection is only used when the support center requests the logs.

Crash / issue logs (auto-feedback) collects crash / issue logs in real-time for problems where there may be timing issues and logs may be difficult to collect manually.

• Device model name
• Android OS version
• Android SDK version
• package name of Trend Micro Mobile Security
• package version of Trend Micro Mobile Security
• mobile operator name
• service provider name
• SIM card status
• Airplane mode status
• Trend Micro Mobile Security logs

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

Trend Micro Mobile Security for Android also uses this data to improve product stability, usability, and performance.

The following marketing activities are based on this data:

• New feature research
• User experience/ features satisfaction survey
• Promotion
• Product health monitoring
• Users behavior analysis

Data collected and feedback by SDK, including:

• Number of users and sessions
• Session duration
• Operating systems
• Device models
• Geography
• First launches
• App opens
• App updates
• In-app purchases

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

When launching the app for the first time, after accepting data collection notices and EULA, Trend Micro Mobile Security will collect UID and license status to decide whether the function is available.

• License Status / UID

This information will be collected after user accepts EULA.

If you do not want this data to be collected, please uninstall the application from your device.

Security Scan leverages Trend Micro’s global database of threat-related intelligence to rapidly identify potential threats to protect users’ devices.

• List of installed applications
• Package Names
• Version Code
• APK size
• Hash of Dex
• Hashed Android ID
• Scan logs

• Main Menu > Security Scan > Settings > Disable Real-time Scan

  

• Main Menu > Security Scan > Update > Disable Auto Update

  

Web Guard collects this data to protect users from malicious web content and to remind users to use relevant in-product features, products and services and if user opts in, to introduce new features, products and services to the user.

List of APPs that could be protected by Web Guard

• URL
• List of installed applications
• Package names
• Hashed Android ID

• Main Menu > Web Guard > Disable Web Guard

  

Protects your financial and ecommerce activities from attacks & information leakage.

• List of installed applications
• Package names
• Version code
• APK size

• Main Menu > Pay Guard Mobile > Pay Guard Launcher > Remove all of the applications at Pay Guard Launcher

  

Parental Controls collects this data to protect users from malicious web content and keeps children from accessing unwanted web content and apps.

• URL
• Hashed Android ID

• Main Menu > Parental Control > Website Filter > Disable Website Filter

  

Lost Device Protection helps locate a lost device after the user grants permission and enables the feature. Lost Device Protection can also perform a full-disk erase to prevent data theft.

• Location
• Locale

• Main Menu > Lost Device Protection > Find My Android > Disable Find My Android

  

Secret Snap takes a photo and emails it to the user when an unauthorized person tries to access their phone.

• Photo

• Main Menu > Lost Device Protection > Secret Snap > Disable Secret Snap

  

Fraud Buster detect the fraud messages when user receive a new message or launch the default SMS App.

Fraud Buster detects fraud messages when user receives a new message or launch the default SMS app.

• When user receives a new message, Fraud Buster will scan and store:
  • SMS/MMS content (may include personal and sensitive personal data, URL, phone number, etc)
  • Sender ID mail or phone number
  • Hashed Android ID
• When user launches the default SMS app, Fraud Buster will scan and keep:
  • SMS/MMS content (may include personal and sensitive personal data, URL, phone number, etc) from unknown sender ID
  • Sender ID mail or phone number
  • Hashed Android ID
• The data from Fraud Buster will be used to enhance fraud detection.
• The collected data is deleted after 6 months.

• Main Menu > Fraud Buster > Disable Fraud Buster

  

  

Notification Scan detects malicious links in notification contents.

• URL in notification / package names

Only URL will be sent to backend, notification content will not be stored in local and cloud.

• Main Menu > Fraud Buster > App Notification Scan > Disable App Notification Scan

  

Air Support can establish a separate communication channel between user and support, which facilitates the collection of user equipment information and the detailed situation of the problem. Help users solve problems faster and more conveniently.

When the user uses the air support function, the app will collect the user's device information, account info and log info to help user solve problems.

Data collected and feedback, including:

• App Version
• Chat messages
• CPU Information
• Device Brand
• Device Model
• Device Settings/Configuration
• Device Type
• Hashed Android ID
• Installed App
• License SN
• Memory Information
• Model / Product ID
• OS version
• Product Crash Log
• Product Language Code
• Product Settings/Configuration
• Screenshot on demand
• System Language
• Trend Micro product debug logs
• TM Account

• Main Menu > Contact Support > Air Support

  

  

When users want to login to Trend Micro Mobile Security, they need to input their account and password, when they choose to login by phone number, SMS verification code is needed.

• Phone number or email
• SMS verification code
• Google Account
• Apple ID

• Menu > Settings > Login

  

Trend Micro uses this data to provide a monthly report to users who purchase multiple device licenses.

Trend Micro Mobile Security for Android also uses this data to improve product stability, usability, and performance.

The following marketing activities are based on this data:

• New feature research
• User experience / features satisfaction survey
• Promotion
• Product health monitoring

Device ID is the information that help us to associate the user non-anonymous date and user behaviors.

The following activities are based on the data associate of Device ID:

• Provide the monthly report by device and user
• Analytizes / fixes the crash and issues for specific device and user
• Issue log auto-feedback by device and users
• Analytizes the user behaviors by device and user

• Device profile report to SPN:
  • Scanned apps
  • App risks
  • Blocked calls
  • Scanned URLs
  • Malicious URLs
  • Device model
  • OS version
  • Country
  • Language
  • Manufacturer
  • SIM card
  • Memory
  • Battery
  • CPU
  • Device sensor
  • Device network
  • Network signal strength
  • Mac address
  • Power consumption
  • Android system settings
  • Running apps
  • Device ID
• Report AppFlyer/Firebase
  • Device ID

• First time launch > I agree to share user usage data to help improve this app

  

• Main Page > Settings > Help Improve This App

  

Trend Micro TOMO chatbot utilizes generative AI technology, through the conversation with it can help the user to understand product knowledge and troubleshooting steps to resolve the user’s question or problem.

• Conversation history

If you do not want this data to be collected by this feature, please do not use this feature.