NOTE: In some countries, VPN Proxy One Pro is still called Trend Micro WiFi Protection.

You received the following error when signing in to your Trend Micro app.

You may encounter this issue due to the following conditions:

  • Time and Date is incorrect
  • You are not connected to the internet
  • Your Wi-Fi network is unstable
  • Your Wi-Fi network is unsafe

Here's how to fix it:

Enable Automatic Date and Time
  1. On the bottom-right corner of the screen, right-click the time, then select Adjust Date/Time.
  2. From the settings window, click Date & time, then select the box for Set Time Automatically.

If not resolved, proceed with the next steps.

Connect to a safe network
  1. On the bottom-right corner of the taskbar, click the wireless icon.
  2. From the list, select a known and secured Wi-Fi.
  3. Click Connect.
  4. Enter the network security key or the password.
  5. Click Next.
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