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If you're experiencing issues when signing in to your Trend Micro app, follow these steps to resolve the problem.

Why am I seeing this error?

This error may occur due to several reasons including incorrect time and date settings, no internet connection, or an unstable or unsafe Wi-Fi network.

How can I fix this error?

Follow these steps to get back online:

  1. Check your date and time settings:
    • Right-click the time on the bottom-right corner of the screen and select Adjust Date/Time.
    • In the settings window, click Date & time and ensure Set Time Automatically is enabled.
  2. Connect to a safe network:
    • Click the wireless icon on the bottom-right of the taskbar.
    • Select a known and secured Wi-Fi network from the list.
    • Click Connect, enter the network security key or password, and click Next.
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