If you're experiencing issues when signing in to your Trend Micro app, follow these steps to resolve the problem.
Why am I seeing this error?
This error may occur due to several reasons including incorrect time and date settings, no internet connection, or an unstable or unsafe Wi-Fi network.
How can I fix this error?
Follow these steps to get back online:
- Check your date and time settings:
- Right-click the time on the bottom-right corner of the screen and select Adjust Date/Time.
- In the settings window, click Date & time and ensure Set Time Automatically is enabled.
- Connect to a safe network:
- Click the wireless icon on the bottom-right of the taskbar.
- Select a known and secured Wi-Fi network from the list.
- Click Connect, enter the network security key or password, and click Next.
