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This tool can collect the list of all files and folders inside the common location in a Mac OS where mac malware/adware usually resides.

This can also help us investigate what are the contents (including hidden folders/files) of a Mac device, Applications installed and related components of the Applications installed so you can see them at the same time in one list.

The tool will help us collect necessary info including the contents in the following folder:

  • /Applications/
  • /Library/Application Support/
  • /Library/Cache/
  • /Library/LaunchAgents/
  • /Library/LaunchDaemons/
  • /Library/PreferencesPanes/
  • /Library/Preferences/
  • /Library/PriviledgedHelperTools/
  • /Library/StartupItems/
  • ~/Applications/
  • ~/Library/Application Support/
  • ~/Library/LaunchAgents/

This is how you can use the Trend Micro Mac Support Tool on a Mac device you need to investigate:

Download the Support Tool

Download the Support Tool by clicking the download button below:

Download SupportTool.app

Open Support Tool zip file

Open the Support Tool zip file and when it asks you for the password, the password is Novirus1

Run Support Tool

Just in case it will not open successfully, please check the System Preferences > Security and Privacy > General Tab and allow it to run.

  1. Here is the sample window that will appear.

    support tool error

  2. Click on Open Anyway.

    support tool error

  3. Once you open the Support Tool app, click Collect Debug Information button.

    support tool error

  4. Save the file.

    support tool error

  5. Look for the DebugInfo.plist, then open the file.

    support tool error

    support tool error

Keywords: mac support tool,trend micro for mac support tool
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