You notice some of your Serial Number/Activation Code licenses are missing after logging in to your Trend Micro Account.

What Happened?

You are checking your account through a mobile device.

How To Fix

  1. Tap Menu ≑, then tap Licenses.
  2. Tap the Show all licenses dropdown list to see your active and expired subscriptions.

    Licences - Show all licenses

Note: The Cleaner One Pro Activation Code starting with the letter Q won't appear in your Trend Micro account because you don't need an account to activate it. You can only see it through Activation Info.

Looking to remove expired licenses from your Trend Micro account?

Once activated, you cannot remove an expired license from your Trend Micro account, as it remains tied to your account's history. You have the option to hide expired licenses, displaying only active ones for better clarity and organization.

To manage your licenses on your Trend Micro account:

  1. Sign in to your Trend Micro account.
  2. You'll be directed to the License Tab automatically.
  3. Click Show all licenses, then choose Show active licenses only.

See also

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