Smart Alert notice on Home Network Security app

You see this notification on the Trend Micro Home Network Security app:

"Smart Alert"

Why did this happen?

Trend Micro Home Network Security detected an unusually high network activity.

What should I do next?

Go to the Smart Alert Summary Report to review network data usage:

1. Open the Home Network Security app on your device.
2. Tap the Menu icon you see on the upper left, then tap Timeline.

   

3. At the upper right corner, tap Filter , then select Security.

   

4. Select the device where the unusual activity was detected to view the Summary Report for the past 7 days.

   

5. Tap View Details.

   

6. Review the unusual network traffic details, including the time range of the traffic and the amount of data used.

   

   • Red bars represent unusual network traffic.
   • Gray bars represent normal network traffic.
7. Tap on the specific time range.
8. Check if the top 3 activity destinations were done by you or your family member.

   

   • If you are aware of the activities and not concerned about these events, tap on Report Not Unusual.
   • If these unusually high traffic activities were not caused by you or your family member, perform these recommendations:
     Expand All

     Fix Vulnerabilities

     Fix Vulnerabilities

     Select the detected device/s with unusually high network traffic:

     1. Tap View Details .

        

     2. Tap items with Action Required notification.

        

     3. Tap Recommended actions and follow its instructions.

        

     Turn ON Network and Security settings

     Enable these settings in the Home Network Security app to keep your network devices safe from unwanted attacks:

     1. Go back to the main Menu , then tap Settings.
     2. Turn on these features:
        • Go to Threat Blocking, then turn ON Network Protection.
        • Go to Access Control, then turn ON New Device Approval.
        • Go to Password Check.
        • Go to Device Scan, then turn ON Device Check and Vulnerability Check.

How do I keep my connected devices protected?

• Always make sure your device is updated to the latest firmware or operating system.
• Update your default Wi-Fi SSID.
• Use a strong Wi-Fi password:
  • Use a password with at least eight characters.
  • Use a combination of uppercase and lowercase letters.
  • Use a combination of letters, numbers, and symbols.
• Use WPA2 (Wi-Fi Protected Access 2) Wi-Fi encryption..This is currently the best encryption for home wireless networks.