Help Center

Trend Micro Premium Services

Your IT Helpdesk

Count on our expert services to protect your PC and devices 24/7. Our highly trained pros will keep your system running like new.

Trend Micro Premium Services

Your IT Helpdesk

Count on our expert services to protect your PC and devices 24/7. Our highly trained pros will keep your system running like new.


Top 3 services loved by our customers


24/7 Emergency Assistance

Anytime you need help, our technician can remotely assist you, just like a virtual house visit.


Premium Installation Service

Our experts will install and set up your Trend Micro products.


Security Health Check Service

We ensure your device is secure and protected from scams.


Pick what best fits your needs


 
Premium Security Suite
Ultimate Service + Maximum Security
Fast diagnosis and problem fixing with remote desktop support

24/7 emergency assistance

Virus and spyware removal 1 Incident Unlimited
PC security health check service 1 Incident Unlimited
Expert installation of your Trend Micro products

Security Advisor: Checks for and protects against system vulnerabilities

Home network support

Troubleshooting for smartphones, tablets, printers, and more

Assistance with upgrading to Windows® 11

Number of devices protected 10 5
  $54.95*
$149.95

Buy now

$79.95*
$189.95

Buy now

Pick what best fits your needs

Premium Security Suite
  • 1 time virus and spyware removal
  • 1 time PC security health check
  • Fast diagnosis and problem fixing with remote desktop support
  • 24/7 emergency assistance
  • Up to 10 devices protected

$54.95*
$149.95

Buy now

Ultimate Service + Maximum Security
  • Unlimited virus and spyware removal
  • Unlimited PC security health check
  • Fast diagnosis and problem fixing with remote desktop support
  • 24/7 emergency assistance
  • Expert installation of your Trend Micro products
  • Security Advisor: Checks for and Protects against system vulnerabilities
  • Home network support
  • Troubleshooting for smartphones, tablets, printers, and more
  • Assistance with upgrading to Windows® 11
  • Up to 10 devices protected

$79.95*
$189.95

Buy now

Instant Support for Every Device

1
Pick what you need
Purchase the service that fits your needs.
2
Get the support number
After purchasing, you'll get a confirmation email with the support phone number.
3
Call us for instant help
Our friendly tech experts will assist you remotely, making it easy to get help from anywhere.

See all plans

IT Support Image

Need help with just one thing?

Choose from our A la Carte services below:


Premium Installation

Our Trend Micro experts will install your Trend Micro product for you, remotely and hassle-free.

$39.95
Limit: 1 device per incident

Security Health Check

Our Trend Micro experts will assess your device for potential threats and adjust the settings to keep your security strong.

$64.95
Limit: 1 device per incident

Virus and Spyware Removal

Our Trend Micro experts will remove all threats from your device and help protect it against future infections.

$79.95
Limit: 1 device per incident

Device Tune-Up

Our Trend Micro experts will diagnose your device for issues and get it running like new.

$39.95
Limit: 1 device per incident

PUA Removal Service

Our Trend Micro experts will remove unwanted apps from your device that may put your security at risk or cause issues.

$79.95
Limit: 1 device per incident

 

 

 

FAQs

What should I do if I purchased the wrong Premium Service?
Do I need to activate or register my Premium Service?
Can I transfer my Premium Service to another user?
Where can I find my service code or serial number?

Terms and Conditions

* The introductory purchase price today is valid for the first term of your new subscription. Your subscription renews each year at the then-current subscription renewal price. Pricing is subject to change.

Premium Service plan is intended for use by home and home-office customers only. As such, Support cannot be provided for beta software, computers running server operating system or that have been configured to run in a corporate LAN environment.

Trend Micro Support Services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.


Top 3 services loved by our customers


24/7 Emergency Assistance

Anytime you need help, our technician can remotely assist you, just like a virtual house visit.


Premium Installation Service

Our experts will install and set up your Trend Micro products.


Security Health Check Service

We ensure your device is secure and protected from scams.


Pick what best fits your needs


  12 Months 24 Months
24/7 emergency assistance

IoT Support Home Network scan

Configuration and upgrade support

Installation and updates for Microsoft Office

Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals

Internet and Email support

Premium Installation for your Trend Micro products

Virus and Spyware Removal

PC Tune-Up

Data Back-up

Advanced Diagnostics and Resolution

Security Advisor of your PC

Fast diagnosis and problem fixing with remote desktop support

Optimisation of your Facebook settings

Before checkout, click to copy this coupon and get EXTRA 20% OFF.
(*Limited number of redemptions only)

  AUD 54.95*
AUD 109.95

Buy now

AUD 89.95*
AUD 219.95

Buy now

Pick what best fits your needs

12 Months
  • 24/7 emergency assistance
  • IoT Support Home Network scan
  • Configuration and upgrade support
  • Installation and updates for Microsoft Office
  • Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals
  • Internet and Email support
  • Premium Installation for your Trend Micro products
  • Virus and Spyware Removal
  • PC Tune-Up
  • Data Back-up
  • Advanced Diagnostics and Resolution
  • Security Advisor of your PC
  • Fast diagnosis and problem fixing with remote desktop support
  • Optimisation of your Facebook settings

AUD 54.95*
AUD 109.95

Buy now

24 Months
  • Everything included in the IT Helpdesk (12 Month) plan

AUD 89.95*
AUD 219.95

Buy now

Before checkout, click to copy this coupon and get EXTRA 20% OFF. (*Limited number of redemptions only)

Instant Support for Every Device

1
Pick what you need
Purchase the service that fits your needs.
2
Get the support number
After purchasing, you'll get a confirmation email with the support phone number.
3
Call us for instant help
Our friendly tech experts will assist you remotely, making it easy to get help from anywhere.

See all plans

IT Support Image

Need help with just one thing?

Choose from our A la Carte services below:


Premium Installation

Our Trend Micro experts will install your Trend Micro product for you, remotely and hassle-free.

AUD 39.95
Limit: 1 device per incident

Virus and Spyware Removal

Our Trend Micro experts will remove all threats from your device and help protect it against future infections.

AUD 48.95
Limit: 1 device per incident

Security Health Check

Our Trend Micro experts will assess your device for potential threats and adjust the settings to keep your security strong.

AUD 39.95
Limit: 1 device per incident

 

 

 

FAQs

What should I do if I purchased the wrong Premium Service?
Do I need to activate or register my Premium Service?
Can I transfer my Premium Service to another user?
Where can I find my service code or serial number?

Terms and Conditions

* The introductory purchase price today is valid for the first term of your new subscription. Your subscription renews each year at the then-current subscription renewal price. Pricing is subject to change.

Premium Service plan is intended for use by home and home-office customers only. As such, Support cannot be provided for beta software, computers running server operating system or that have been configured to run in a corporate LAN environment.

Trend Micro Support Services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.


Top 3 services loved by our customers


24/7 Emergency Assistance

Anytime you need help, our technician can remotely assist you, just like a virtual house visit.


Premium Installation Service

Our experts will install and set up your Trend Micro products.


Security Health Check Service

We ensure your device is secure and protected from scams.


Pick what best fits your needs


  12 Months 24 Months
24/7 emergency assistance

IoT Support Home Network scan

Configuration and upgrade support

Installation and updates for Microsoft Office

Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals

Internet and Email support

Premium Installation for your Trend Micro products

Virus and Spyware Removal

PC Tune-Up

Data Back-up

Advanced Diagnostics and Resolution

Security Advisor of your PC

Fast diagnosis and problem fixing with remote desktop support

Optimisation of your Facebook settings

Before checkout, click to copy this coupon and get EXTRA 20% OFF.
(*Limited number of redemptions only)

  NZ$ 54.95*
NZ$ 109.95

Buy now

NZ$ 89.95*
NZ$ 219.95

Buy now

Pick what best fits your needs

12 Months
  • 24/7 emergency assistance
  • IoT Support Home Network scan
  • Configuration and upgrade support
  • Installation and updates for Microsoft Office
  • Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals
  • Internet and Email support
  • Premium Installation for your Trend Micro products
  • Virus and Spyware Removal
  • PC Tune-Up
  • Data Back-up
  • Advanced Diagnostics and Resolution
  • Security Advisor of your PC
  • Fast diagnosis and problem fixing with remote desktop support
  • Optimisation of your Facebook settings

$54.95*
$109.95

Buy now

24 Months
  • Everything included in the IT Helpdesk (12 Month) plan

$89.95*
$219.95

Buy now

Before checkout, click to copy this coupon and get EXTRA 20% OFF. (*Limited number of redemptions only)

Instant Support for Every Device

1
Pick what you need
Purchase the service that fits your needs.
2
Get the support number
After purchasing, you'll get a confirmation email with the support phone number.
3
Call us for instant help
Our friendly tech experts will assist you remotely, making it easy to get help from anywhere.

See all plans

IT Support Image

Need help with just one thing?

Choose from our A la Carte services below:


Premium Installation

Our Trend Micro experts will install your Trend Micro product for you, remotely and hassle-free.

NZ$ 39.95
Limit: 1 device per incident

Virus and Spyware Removal

Our Trend Micro experts will remove all threats from your device and help protect it against future infections.

NZ$ 48.95
Limit: 1 device per incident

Security Health Check

Our Trend Micro experts will assess your device for potential threats and adjust the settings to keep your security strong.

NZ$ 39.95
Limit: 1 device per incident

 

 

 

FAQs

What should I do if I purchased the wrong Premium Service?
Do I need to activate or register my Premium Service?
Can I transfer my Premium Service to another user?
Where can I find my service code or serial number?

Terms and Conditions

* The introductory purchase price today is valid for the first term of your new subscription. Your subscription renews each year at the then-current subscription renewal price. Pricing is subject to change.

Premium Service plan is intended for use by home and home-office customers only. As such, Support cannot be provided for beta software, computers running server operating system or that have been configured to run in a corporate LAN environment.

Trend Micro Support Services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.


Top 3 services loved by our customers


24/7 Emergency Assistance

Anytime you need help, our technician can remotely assist you, just like a virtual house visit.


Premium Installation Service

Our experts will install and set up your Trend Micro products.


Security Health Check Service

We ensure your device is secure and protected from scams.


All services, available 24/7


Fast diagnosis and problem fixing with remote desktop support

24/7 emergency assistance

Virus and spyware removal Unlimited
PC security health check service Unlimited
Protection for up to 5 devices with Trend Micro Security

Expert installation of your Trend Micro products

Security Advisor: Checks for and protects against system vulnerabilities

Home network support

Troubleshooting for smartphones, tablets, printers, and more

Assistance with upgrading to Windows® 11

  £29.95*
£79.95

Buy now

All services, available 24/7

Premium Service Plan
  • Fast diagnosis and problem fixing with remote desktop support
  • 24/7 emergency assistance
  • Unlimited times Virus and Spyware Removal
  • Unlimited times PC security health check service
  • Protection for up to 5 devices with Trend Micro Security
  • Expert installation of your Trend Micro products
  • Security Advisor: Checks for and protects against system vulnerabilities
  • Home network support
  • Troubleshooting for smartphones, tablets, printers, and more
  • Assistance with upgrading to Windows® 11

£29.95*
£79.95

Buy now

Instant Support for Every Device

1
Pick what you need
Purchase the service that fits your needs.
2
Get the support number
After purchasing, you'll get a confirmation email with the support phone number.
3
Call us for instant help
Our friendly tech experts will assist you remotely, making it easy to get help from anywhere.

See all plans

IT Support Image


FAQs

What should I do if I purchased the wrong Premium Service?
Do I need to activate or register my Premium Service?
Can I transfer my Premium Service to another user?
Where can I find my service code or serial number?

Terms and Conditions

* The introductory purchase price today is valid for the first term of your new subscription. Your subscription renews each year at the then-current subscription renewal price. Pricing is subject to change.

Premium Service plan is intended for use by home and home-office customers only. As such, Support cannot be provided for beta software, computers running server operating system or that have been configured to run in a corporate LAN environment.

Trend Micro Support Services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.


Top 3 services loved by our customers


24/7 Emergency Assistance

Anytime you need help, our technician can remotely assist you, just like a virtual house visit.


Premium Installation Service

Our experts will install and set up your Trend Micro products.


Security Health Check Service

We ensure your device is secure and protected from scams.


Unlimited 24/7 remote desktop support


24/7 emergency assistance

IoT Support Home Network scan

Configuration and upgrade support Microsoft®, Macintosh OS, Android OS
Installation and updates for Microsoft Office

Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals

Internet and Email support

Premium Installation for your Trend Micro products

Virus and Spyware Removal

PC Tune-Up

Data Back-up

Advanced Diagnostics and Resolution

Security Advisor of your PC

Fast diagnosis and problem fixing with remote desktop support

Optimisation of your Facebook settings

  SG$19.00*
SG$99.00

Buy now

24/7 remote desktop support

Premium Service Plan
  • 24/7 emergency assistance
  • IoT Support Home Network scan
  • Configuration and upgrade support for Microsoft®, Macintosh OS, Android OS
  • Installation and updates for Microsoft Office
  • Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals
  • Internet and Email support
  • Premium Installation for your Trend Micro products
  • Virus and Spyware Removal
  • PC Tune-Up
  • Data Back-up
  • Advanced Diagnostics and Resolution
  • Security Advisor of your PC
  • Fast diagnosis and problem fixing with remote desktop support
  • Optimisation of your Facebook settings

SG$19.00*
SG$99.00

Buy now

Instant Support for Every Device

1
Pick what you need
Purchase the service that fits your needs.
2
Get the support number
After purchasing, you'll get a confirmation email with the support phone number.
3
Call us for instant help
Our friendly tech experts will assist you remotely, making it easy to get help from anywhere.

See all plans

IT Support Image

Need help with just one thing?

Choose from our A la Carte services below:


Premium Installation

Our Trend Micro experts will install your Trend Micro product for you, remotely and hassle-free.

SGD 39.00
Limit: 1 device per incident

Virus and Spyware Removal

Our Trend Micro experts will remove all threats from your device and help protect it against future infections.

SGD 69.00
Limit: 1 device per incident

Security Health Check

Our Trend Micro experts will assess your device for potential threats and adjust the settings to keep your security strong.

SGD 49.00
Limit: 1 device per incident

 

 

 

FAQs

What should I do if I purchased the wrong Premium Service?
Do I need to activate or register my Premium Service?
Can I transfer my Premium Service to another user?
Where can I find my service code or serial number?

Terms and Conditions

* The introductory purchase price today is valid for the first term of your new subscription. Your subscription renews each year at the then-current subscription renewal price. Pricing is subject to change.

Premium Service plan is intended for use by home and home-office customers only. As such, Support cannot be provided for beta software, computers running server operating system or that have been configured to run in a corporate LAN environment.

Trend Micro Support Services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.


Top 3 services loved by our customers


24/7 Emergency Assistance

Anytime you need help, our technician can remotely assist you, just like a virtual house visit.


Premium Installation Service

Our experts will install and set up your Trend Micro products.


Security Health Check Service

We ensure your device is secure and protected from scams.


Unlimited 24/7 remote desktop support


24/7 emergency assistance

IoT Support Home Network scan

Configuration and upgrade support Microsoft®, Macintosh OS, Android OS
Installation and updates for Microsoft Office

Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals

Internet and Email support

Premium Installation for your Trend Micro products

Virus and Spyware Removal

PC Tune-Up

Data Back-up

Advanced Diagnostics and Resolution

Security Advisor of your PC

Fast diagnosis and problem fixing with remote desktop support

Optimisation of your Facebook settings

  MYR 59.00*
MYR 176.00

Buy now

24/7 remote desktop support

Premium Service Plan
  • 24/7 emergency assistance
  • IoT Support Home Network scan
  • Configuration and upgrade support for Microsoft®, Macintosh OS, Android OS
  • Installation and updates for Microsoft Office
  • Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals
  • Internet and Email support
  • Premium Installation for your Trend Micro products
  • Virus and Spyware Removal
  • PC Tune-Up
  • Data Back-up
  • Advanced Diagnostics and Resolution
  • Security Advisor of your PC
  • Fast diagnosis and problem fixing with remote desktop support
  • Optimisation of your Facebook settings

MYR59.00*
MYR5176.00

Buy now

Instant Support for Every Device

1
Pick what you need
Purchase the service that fits your needs.
2
Get the support number
After purchasing, you'll get a confirmation email with the support phone number.
3
Call us for instant help
Our friendly tech experts will assist you remotely, making it easy to get help from anywhere.

See all plans

IT Support Image

FAQs

What should I do if I purchased the wrong Premium Service?
Do I need to activate or register my Premium Service?
Can I transfer my Premium Service to another user?
Where can I find my service code or serial number?

Terms and Conditions

* The introductory purchase price today is valid for the first term of your new subscription. Your subscription renews each year at the then-current subscription renewal price. Pricing is subject to change.

Premium Service plan is intended for use by home and home-office customers only. As such, Support cannot be provided for beta software, computers running server operating system or that have been configured to run in a corporate LAN environment.

Trend Micro Support Services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.