You see this error message on your Trend Micro Home Network Security app:

"Unable to use the Guardian app"

Why did this happen?

Your child's mobile device is listed under the Unmanaged Device List.

What should I do next?

Remove the device to the Unmanaged Devices List:

  1. Open the Home Network Security app on your device.
  2. Tap the Menu icon you see on the upper left, then tap Settings.
  3. Tap Unmanaged Devices under STATION.
  4. Tap the - icon next to the device you want to remove.
  5. Tap the < icon to save the changes.
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