You see this error message on your Trend Micro Home Network Security app:

"Unable to use the Guardian app"

Why did this happen?

Your child's mobile device is not yet assigned to the Home Network Security Profile List.

What should I do next?

Add the device to the Profile List:

  1. Open the Home Network Security app on your device.
  2. Tap the Menu icon you see on the upper left, then tap Devices.
  3. Tap your child's device.
  4. Tap Owner, then choose an existing profile.

    You can also tap Add Someone to create a new profile.

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