You see this error message on your Trend Micro Home Network Security app:

"Unable to use the Guardian app"

Why did this happen?

The mobile device installed with Trend Micro Guardian has no Internet connection, or is not properly installed.

What should I do next?

Check if Trend Micro Guardian is properly installed:

  1. Make sure your child's device has an active Wi-Fi or data connection (3G/4G/LTE) and can browse online.
  2. On your child's device, check if the app is installed already.
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