You see this error message from Trend Micro Password Manager after opening your computer:

Failed to load extension. Manifest file is missing or unreadable.

Why did this happen?

The Password Manager app may be corrupted.

What should I do next?

Uninstall, then reinstall Password Manager:

  1. Uninstall Password Manager.
    1. Click the Start , then go to Settings > Apps > Apps & Features. You can also access it via the shortcut button below:

      Windows Apps & Features

    2. Select Trend Micro Password Manager, then click Uninstall.
    3. Wait for the program to be uninstalled, then restart your computer when asked.
  2. Install Password Manager.
    1. Click the download button below:

      Download Password Manager

    2. Double-click the downloaded file to run the installer. If the User Account Control window appears, click Yes.
    3. Follow the on-screen instructions.
    4. Fill out the account information to activate your protection.

If the issue persists, start a chat to let our Trend Micro Support Representatives assist you.

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