Why Was I Billed Twice?

Here are some possible reasons why you might see a double charge on your bank account:

1. Auto-renew is enabled, and a manual renewal was made: Auto renew of your subscription is enabled and the payment may have been processed already and you did a manual renewal on your subscription.
2. Multiple Subscriptions: You may have another subscription with auto-renewal, which was processed, making it seem like you were charged twice for your current subscription.
3. Multiple Accounts: You may have another account with an auto-renewing subscription, which was processed, making it appear as though you were charged twice for your current subscription.
4. Billing System Error: Sometimes, technical glitches in the billing system can cause duplicate charges.

To prevent this, you can:

1. Cancel the Auto Renewal feature before manually renewing your subscription.
2. Log in to your Trend Micro Account to verify your subscription status.
3. Double-check your billing information before completing your order or renewal.
4. Cancel the Auto Renewal for subscriptions you no longer use.

Can I Get a Refund for the Additional Charge?

Absolutely! You’re fully covered by our 30-day money-back guarantee, so you can easily request a refund for the second charge. Simply follow these easy steps to cancel and get your refund

1. Go to the Trend Micro Refund Request Page: https://helpcenter.trendmicro.com/en-us/srf/.
2. Select Refund a Recent Purchase under I need help with.
3. Select Online under Sales Channel.
4. Pick the product you wish to return and explain why, then fill in your contact details.
5. Click Agree and Continue.