An issue has been identified where Trend Micro Security cannot be installed on computers with Intel® Core™ Ultra Series 3 processors.
During installation, you might see error codes like #1603, 3003, 0xe0120023. Don't worry — we have guidance to help you resolve it.
Why This Happens
This installation problem happens when the Intel® Total Storage Encryption feature is installed and turned on. This security feature can sometimes block Trend Micro Security from installing correctly.
How to Check if Intel® Total Storage Encryption is Active
- Right-click the Start button and choose Device Manager.
- In Device Manager, expand the System Devices section.
- Look for Intel® Total Storage Encryption in the list. If it's there, it means the feature is active and may be causing the installation issue.
How to Fix This
Good news! Microsoft has released a Windows update that fixes this installation issue. Running the latest Windows update will resolve the problem automatically.
- Run Windows Update.
- Click the Start button and open Settings.
- Go to Windows Update.
- Click Check for updates and let Windows download and install any available updates.
- Once the update is complete, restart your PC.
🔔 Important Note: Make sure your PC installs KB5089549 (released May 12, 2026, OS Builds 26200.8457 and 26100.8457). This is the specific update that contains the fix.
For reference, see the Microsoft official release page for KB5089549.
For reference, see the Microsoft official release page for KB5089549.
- Try Installing Trend Micro Security Again. After your PC restarts, go ahead and reinstall Trend Micro Security. If you need help, see Download and Install Trend Micro Security.
Still Having Trouble?
If you are still unable to install Trend Micro after following the steps above, contact Trend Micro Support.