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This article provides solutions for issues that cause Quick Scan in Trend Micro Security to stop or fail before it finishes.

❓ Why Did This Happen?

On some Windows devices, Quick Scan in Trend Micro Security may get stuck and fail to complete. This happens because of a compatibility issue between a Trend Micro component and a Windows background service, causing the scan to stop at a certain percentage.

🛠️ How Do I Fix This?

⚠️ IMPORTANT: Make sure you have the latest version of Trend Micro Security installed on your device.

🔄 To update Trend Micro Maximum Security, Internet Security, or Antivirus+ Security, follow these steps:

  1. Right-click the Trend Micro icon in the taskbar’s notification area, then select Check for Program Updates.
  2. If the icon is hidden, click the Show hidden icons ( ^ ) arrow next to the notification area.
  3. A window will appear checking for updates. Once it’s done, click Close.

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