You may get this message when the scan takes longer than two minutes in a file:

Scan is running slow.
"Scan is running slow."

Why is this happening?

  • Scanned file is too big.
  • Scanned file is damaged and unusable.
  • Your PC does not allow the program to scan the file.

How do I fix this?

Restart the program:

  1. Right-click the Trend Micro icon Trend Micro icon in the taskbar notification area, and then select Exit.

    If you cannot see it, click the Show hidden icons arrow ^ next to the notification area.

  2. Wait for the icon to disappear.

  3. Open Trend Micro again.
  4. Run another scan.

How can I prevent this from happening?

  • Get the latest updates of Windows 10.
  • Delete temporary files in Local\Temp and Windows\Temp folders.
  • Delete and uninstall programs and apps that you no longer use to free up space and lessen files to scan.
  • If scan is taking too long, stops or hangs on a certain file/location/program, check if there’s an update for that program.

Still having issues?

Get more help through our Technical Support.

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