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Listed here are known issues and product limitations of Mobile Security for Android. These will be monitored and addressed on the next major release.


Version 12

  • The Web Guard VPN feature doesn't work with HTC19+ device running Android 9.0 properly

Version 11

  • Web Guard VPN feature does not work properly with SHARP AQUOS PAD Docomo 5.0.2 device
  • Web Guard is unable to block suspicious URL opened in Gmail with Fujitsu ARROWS NX Docomo 5.0.2 device
  • Facebook Privacy Scanner does not work properly on Sony Xperia VL SOL21 Android 4.1.2 device

Version 10.3

  • Pre-Installation Scan feature of Mobile Security for Android is not working. Click here for more details.

Version 10.1

  • Secret Snap does not work on Android OS version 8.0 and above. This is due to the Android OS limitation in which the system will not broadcast password failure on screen lock page to the Application.
  • SafeSurfing feature keeps turning off.

Version 10.0

  • Android OS 4.0 (Jellybean) to 4.4 (KitKat) might not show "Website Blocked" when using SafeSurfing
  • SafeSurfing will not work with XPeria VL SOL21 with 4.1.2 OS
  • Some outdated Samsung devices cannot turn on SafeSurfing Feature
  • Just-a-phone Mode will not turn off 3G/4G connection in Android OS 5.0 and above

Version 9.3

Version 9.0

  • Smart Standby cannot turn off mobile data connection and Bluetooth
  • Allow Accessibility Permission always goes back to Disabled
  • Permissions needed for Mobile Security cannot be granted due to ES File Explorer File Manager
  • On Android version 7.1.1, Security Scan page shows horizontal screen display
  • On some devices, System Tuner shortcut can be add more than once
  • Sometimes, System Tuner shortcut will not be removed even after uninstalling Mobile Security
  • When Camera app usage is blocked by App lock, Secret Snap will fail when user tries to unlock Camera for 3times with a wrongpassword
  • Just-a-phone Mode will not turn off 3G/4G connection in Android OS 5.0 and above
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Known Issues (Mobile Security for Android)

Listed here are known issues and product limitations of Mobile Security for Android. These will be monitored and addressed on the next major release.


Version 12

  • The Web Guard VPN feature doesn't work with HTC19+ device running Android 9.0 properly

Version 11

  • Web Guard VPN feature does not work properly with SHARP AQUOS PAD Docomo 5.0.2 device
  • Web Guard is unable to block suspicious URL opened in Gmail with Fujitsu ARROWS NX Docomo 5.0.2 device
  • Facebook Privacy Scanner does not work properly on Sony Xperia VL SOL21 Android 4.1.2 device

Version 10.3

  • Pre-Installation Scan feature of Mobile Security for Android is not working. Click here for more details.

Version 10.1

  • Secret Snap does not work on Android OS version 8.0 and above. This is due to the Android OS limitation in which the system will not broadcast password failure on screen lock page to the Application.
  • SafeSurfing feature keeps turning off.

Version 10.0

  • Android OS 4.0 (Jellybean) to 4.4 (KitKat) might not show "Website Blocked" when using SafeSurfing
  • SafeSurfing will not work with XPeria VL SOL21 with 4.1.2 OS
  • Some outdated Samsung devices cannot turn on SafeSurfing Feature
  • Just-a-phone Mode will not turn off 3G/4G connection in Android OS 5.0 and above

Version 9.3

Version 9.0

  • Smart Standby cannot turn off mobile data connection and Bluetooth
  • Allow Accessibility Permission always goes back to Disabled
  • Permissions needed for Mobile Security cannot be granted due to ES File Explorer File Manager
  • On Android version 7.1.1, Security Scan page shows horizontal screen display
  • On some devices, System Tuner shortcut can be add more than once
  • Sometimes, System Tuner shortcut will not be removed even after uninstalling Mobile Security
  • When Camera app usage is blocked by App lock, Secret Snap will fail when user tries to unlock Camera for 3times with a wrongpassword
  • Just-a-phone Mode will not turn off 3G/4G connection in Android OS 5.0 and above

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