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Don't worry — this is a common step during installation. When you see the "Incompatible Software Found" message, Trend Micro Security has detected another security program on your Windows computer that needs to be removed first. This article walks you through how to remove it so your installation can continue smoothly.

Why Does This Happen?

Trend Micro Security cannot install alongside certain third-party security programs. Running two antivirus or security tools at the same time can cause problems for both — including slowing down your computer, blocking internet connections, and actually reducing your protection. Removing the conflicting software first ensures Trend Micro can protect your device fully and without interruption.

🔔 Important Note: The name of the conflicting program will appear in the error message itself. Make note of it before proceeding — you'll need it in Step 2 below.

How to Remove the Incompatible Software

  1. Click the Start ⊞ button, then go to Settings > Apps > Apps & Features.
  2. Find and click the program mentioned in the error message, then select Uninstall.
  3. Follow the on-screen instructions to complete the uninstall.
  4. Once the uninstall is complete, click the Trend Micro installer again to resume your installation.

If the installation continues without showing the error again, you're all set! ✅

Still Having Trouble?

If the issue continues after trying the steps above, contact Trend Micro Support

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