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You see this error while installing Trend Micro Security on your Windows computer:

"Incompatible Software Found"

Why Did This Happen?

The installer needs to remove a conflicting third-party security software.

Why Do I Need to Remove It?

Having one or more antivirus programs installed at the same time can cause performance issues and make your computer more exposed to threats.

How to Uninstall the Incompatible Software

  1. Click the Start ⊞, then go to Settings > Apps > Apps & Features. You can also access it via the shortcut button below:

    Windows Apps & Features

  2. Click the program mentioned on the error message, then select Uninstall.
  3. Follow the instructions on the screen.
  4. Click the Trend Micro installer again to continue the installation.

Note: The uninstallation process of these conflicting programs and the time consumed will depend on how many files they contain.

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