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If you find that you cannot open the Trend Micro program on your Windows computer, follow these steps to resolve the issue.

Why can't I open Trend Micro?

This issue may occur due to conflicts with new software installations or a recent Windows update affecting Trend Micro components.

How can I fix this problem?

Restart the Trend Micro program using the following steps:

  1. Press the Windows ⊞ and R keys on your keyboard simultaneously to open the "Run" window.
  2. Type supporttool.exe in the 'Open' field, then click OK.
  3. Click Yes when the "User Account Control" window appears.
  4. The "Trend Micro Diagnostic Toolkit" will open. Navigate to the (C) Uninstall tab.
  5. Click 5. Stop all components. Wait for the Trend Micro icon in the taskbar notification area to disappear (about 10-30 seconds).
  6. Then click 4. Start all components to restart them.
  7. Try opening the Trend Micro program again.

See also

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