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You cannot open the main console of your Trend Micro Security software even if the system tray icon is visible.

This can happen when...

  • there is a conflicting third-party security software.
  • there is a virus infection.
  • Trend Micro Security software is running in compatibility mode.
  • there is a missing path variable in Windows.

Uninstall Conflicting Software

Having third-party security software or older Trend Micro programs installed on your computer may lead to installation and performance issues. Remove these programs and their components:

  1. On your keyboard, press the Windows Windows Key + R keys.
  2. In the Open field, type appwiz.cpl, then press ENTER. The Programs and Features window will open.
  3. Select the program you need to remove, then click Remove or Uninstall.
  4. Wait for the program to be uninstalled, then restart your computer when asked.

    If you encounter issues in uninstalling the third-party security software, contact the software manufacturer for assistance.

Run HouseCall

Run Housecall to scan your computer from malware.

Visit the HouseCall page for more information on this free product.

Reinstall Trend Micro Security

You will get better performance and protection when you reinstall Trend Micro Security to its latest version. The program upgrade is free as long as you have a valid subscription.

Add path variable

Add the path of Trend Micro installer package to the Environment Path Variable:

  1. Click the button below to download the AddPathVariable.exe:

    AddPathVariable.exe

  2. Right-click the AddPathVariable.exe icon, then choose Run as Administrator.
  3. Click Yes when the User Account Control window appears.
  4. The following message will appear once you successfully added the file path:
    SUCCESS: Specified value was saved.
    Thank you for running the tool.
    Press any key to continue...”
  5. Press any key to continue.
Restart your Trend Micro program

Disconnect your computer from the Internet and restart Trend Micro:

  1. Disconnect your computer from the Internet and make sure that your computer has no Internet connection.
  2. Disable the Trend Micro program:
    1. Download SupportTool.zip by clicking the download button below:

      Download SupportTool.zip

    2. Right-click SupportTool.zip, then select Extract here.
      After extraction is complete. A new file named SupportTool.bat should appear.
    3. Right-click SupportTool.bat, then select Run as administrator.
    4. Click Yes when the User Account Control Window appears.

      User Account Control

    5. On the Diagnostic Toolkit window, click the Uninstall tab, then click 5. Stop all components.

      Stop all components

      Wait for Trend Micro's System Tray icon (near the clock at the bottom right part of the screen) to disappear.
      Once the icon disappears, Trend Micro Security software is now disabled.

  3. Enable the Trend Micro software:
    1. Right-click SupportTool.bat, then select Run as administrator.
    2. Click Yes when the User Account Control Window appears.

      User Account Control

    3. On the Diagnostic Toolkit window, click the Uninstall tab, then click 4. Start all components.

      Start all components

      Wait for Trend Micro's System Tray icon (near the clock at the bottom right part of the screen) to appear.
      Once the icon appears, Trend Micro Security software is now enabled.

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Home Support

Cannot open Trend Micro Security for Windows

You cannot open the main console of your Trend Micro Security software even if the system tray icon is visible.

This can happen when...

  • there is a conflicting third-party security software.
  • there is a virus infection.
  • Trend Micro Security software is running in compatibility mode.
  • there is a missing path variable in Windows.

Uninstall Conflicting Software

Having third-party security software or older Trend Micro programs installed on your computer may lead to installation and performance issues. Remove these programs and their components:

  1. On your keyboard, press the Windows Windows Key + R keys.
  2. In the Open field, type appwiz.cpl, then press ENTER. The Programs and Features window will open.
  3. Select the program you need to remove, then click Remove or Uninstall.
  4. Wait for the program to be uninstalled, then restart your computer when asked.

    If you encounter issues in uninstalling the third-party security software, contact the software manufacturer for assistance.

Run HouseCall

Run Housecall to scan your computer from malware.

Visit the HouseCall page for more information on this free product.

Reinstall Trend Micro Security

You will get better performance and protection when you reinstall Trend Micro Security to its latest version. The program upgrade is free as long as you have a valid subscription.

Add path variable

Add the path of Trend Micro installer package to the Environment Path Variable:

  1. Click the button below to download the AddPathVariable.exe:

    AddPathVariable.exe

  2. Right-click the AddPathVariable.exe icon, then choose Run as Administrator.
  3. Click Yes when the User Account Control window appears.
  4. The following message will appear once you successfully added the file path:
    SUCCESS: Specified value was saved.
    Thank you for running the tool.
    Press any key to continue...”
  5. Press any key to continue.
Restart your Trend Micro program

Disconnect your computer from the Internet and restart Trend Micro:

  1. Disconnect your computer from the Internet and make sure that your computer has no Internet connection.
  2. Disable the Trend Micro program:
    1. Download SupportTool.zip by clicking the download button below:

      Download SupportTool.zip

    2. Right-click SupportTool.zip, then select Extract here.
      After extraction is complete. A new file named SupportTool.bat should appear.
    3. Right-click SupportTool.bat, then select Run as administrator.
    4. Click Yes when the User Account Control Window appears.

      User Account Control

    5. On the Diagnostic Toolkit window, click the Uninstall tab, then click 5. Stop all components.

      Stop all components

      Wait for Trend Micro's System Tray icon (near the clock at the bottom right part of the screen) to disappear.
      Once the icon disappears, Trend Micro Security software is now disabled.

  3. Enable the Trend Micro software:
    1. Right-click SupportTool.bat, then select Run as administrator.
    2. Click Yes when the User Account Control Window appears.

      User Account Control

    3. On the Diagnostic Toolkit window, click the Uninstall tab, then click 4. Start all components.

      Start all components

      Wait for Trend Micro's System Tray icon (near the clock at the bottom right part of the screen) to appear.
      Once the icon appears, Trend Micro Security software is now enabled.


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