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If you encounter issues when registering your Mobile Security protection on your iOS/iPadOS device, here are some tips to help you resolve your problems.

Tips when activating your license

  • Go to our Trend Micro Product Activation portal to activate your subscription.
  • If you bought your Mobile Security from a retail store, you should register the activation code within six (6) months from the date of purchase.
  • Check any typographical errors if an error message appears.

Tips when typing your user information

  • First Name and Last Name – make sure to NOT use these:
    • Double-byte characters (Any Non-English Alphabet)
    • Special characters (&,$,etc)
  • Telephone numbers – make sure to ONLY type numbers. It should NOT contain hyphen (-) or any other characters.
  • E-mail address – make sure it contains these:
    • Alphanumeric characters
    • An @ (at sign)
    • A . (dot) instead of a : (colon)

See also

Keywords: activate,activating,license activation,activate serial number,registration
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