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This article provides answers to commonly asked questions about the trial version of Mobile Security for iOS.


How can I upgrade from trial to full version?

To upgrade your trial version to the full version, follow instructions from this Knowledge Base article: How to upgrade Mobile Security for iOS to the full version.

If you encountered issues while upgrading, contact our Technical Support for further assistance.


I already have Maximum/Premium Security, how do I activate my Mobile Security?

  1. Go to the Activation Portal.
  2. Type your activation code, then tap Next.
  3. Sign in to your Trend Micro Account.
  4. Fill-in the required information, then tap Next.
  5. Open the Mobile Security Application.
  6. Tap Buy/Activate.
  7. Sign in to your Trend Micro Account.

I already have new Activation Code/Serial Number, how do I activate my Mobile Security?

  1. Go to the Activation Portal.
  2. Type your activation code, then tap Next.
  3. Sign in to your Trend Micro Account.
  4. Fill-in the required information, then tap Next.
  5. Open the Mobile Security Application.
  6. Tap Buy/Activate.
  7. Sign in to your Trend Micro Account.

How do I purchase the full version of Mobile Security in-app?

  1. Tap Mobile Security on your mobile device.
  2. Tap Buy/Activate.
  3. Select a 1-year or 2-year license.
  4. Login with your Apple ID account.
  5. Tap Buy.

What if my subscription did not extend after I purchase an upgrade to full version?

  1. On your device, open Mobile Security app.
  2. Go to Settings, then click Sign-Out.
  3. After signing out, sign in again using your Trend Micro account.
  4. Check if the issue persists. If yes, go back to Settings, then click Restore Purchase.
  5. Check if the issue persists. If yes,Contact our Technical Support for further assistance.

What are the features available in the trial version of Mobile Security?

Listed below are the features of your Mobile Security for iOS:

Full Version
  • Safe Surfing
    • Widget
    • Parental Controls
    • Do Not Track
    • Private Mode
    • Reading Mode
  • Social Network Privacy
    • Facebook
    • Twitter
  • Data Usage
  • Device Access Status
  • Lost Device Protection
  • Content Shield
Trial Version

All features in the Premium version are available in the trial version but are only good for 7 days.

To know more about these features, refer to this page: Mobile Security Solutions

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