You receive the following notification on your Home Network Security:
"Connection Unsuccessful
Please check your Pairing Code or connect to a different Station and try again. (Error code: ---)"
This notification occurs when your pairing code has already been used in a different Station or you mistyped the code while trying to establish a connection.
- Check your pairing code
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Check if you have entered the correct pairing code:
- For pairing code already activated, look for your pairing code by logging into your Trend Micro Account.
- For online purchases, look for your pairing code on the Order Confirmation Email.
- For retail purchase, look for your pairing code on the sticker found on the product box.
- Enter correct pairing code
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If the pairing code you have previously entered is incorrect, key in the correct pairing code. Otherwise, reset your Trend Micro Home Network Security Station by doing the following:
- Close the Trend Micro Home Network Security App.
-
Press and hold the RESET button of your Station for about 5 seconds.
You can use a pin or a paper clip to press and hold the RESET button.
- Wait for the light in front of the Station to turn green.
- Open the Trend Micro Home Network Security App.
- Enter the pairing code.
- Tap Next.