Retype your email address and your password. Ensure there are no extra spaces or duplicate characters.

1. Go to Trend Micro Account.
2. Click the Forgot which address you used before? link.
3. Provide your Trend Micro serial number, then click Check Now.

1. Go to Trend Micro Account.
2. Click the Forgot your password? link.
3. Type the email address you used to register your program.
4. Type the captcha or characters shown then click Retrieve. You will be prompted to check your email to reset your account password.
5. Log in to your email and open the email from Trend Micro.
6. Click change your password now. A new window will open asking for your new password.
7. Type your new password in the New password field.
8. Retype your new password in the Confirm new password field.
   

   Your password should be between 8 and 50 characters long. Make sure to remember your password.

9. Click Update Password.
10. Click Sign In.

    If you cannot remember your password and you have already changed your email address, contact our Technical Support for assistance.