Get answers to frequently asked questions about Trend Micro WiFi Protection.
How does Trend Micro WiFi Protection protect me?
Trend Micro WiFi Protection checks the safety of your Wi-Fi connection. It scans the Wi-Fi network and connects to a secured cloud VPN when security risks are detected. Learn More.
Why do I need to have a Trend Micro account?
Trend Micro account is required to activate your license.
Can I transfer my subscription to another device?
Yes, you can transfer your active subscription from your current device to a new one. For the complete instructions, refer to this Knowledge Base article: How to transfer Trend Micro WiFi Protection license from one device to another.
What will happen after my subscription expires?
All features of Trend Micro WiFi Protection will be disabled. To continue the protection, tap Buy/Activate on the main screen to buy or activate Trend Micro WiFi Protection again. You can also renew your subscription. You may refer to this Knowledge Base article: How to purchase Trend Micro WiFi Protection.
Can I cancel my auto-renew service?
Yes. Make sure to disable the auto-renew service at least one day before the subscription renews. For complete instructions, refer to this Knowledge Base article: How to manage subscription for Trend Micro WiFi Protection.
How do I connect to VPN?
If your device joins an unsecured Wi-Fi, Trend Micro WiFi Protection will automatically connect to VPN.
You may also turn it on manually by tapping the VPN switch. For complete instructions, refer to this Knowledge Base article: How to use Trend Micro WiFi Protection.
My app doesn't connect to VPN, what should I do?
Make sure that your network has a stable internet connection, then try connecting again.