Default Collection
Trend Micro Maximum Security automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.
To see where this data is processed, refer to our list of data centers and authorized data subprocessors and their locations.
Google Analytics
DESCRIPTION |
Google Analytics data is used to improve user experience. |
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DATA COLLECTED |
IP Address |
CONSOLE LOCATION |
This feature cannot be disabled. |
CONSOLE SETTINGS |
Installation
DESCRIPTION |
The data is used for troubleshooting when there is an installation error and to properly identify your computer and network environment in order to provide better support. |
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DATA COLLECTED |
Product Debug Logs |
CONSOLE LOCATION |
This feature cannot be disabled. |
CONSOLE SETTINGS |
License Management
DESCRIPTION |
License Management uses collected data to identify customers' accounts for support service purposes. |
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DATA COLLECTED |
Email address
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CONSOLE LOCATION |
This feature cannot be disabled. |
CONSOLE SETTINGS |
Active Update
DESCRIPTION |
Active Update collects IP data to allow Trend Micro to know whether this device has the latest protection against the latest malware. |
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DATA COLLECTED |
IP address |
CONSOLE LOCATION |
This feature cannot be disabled. |
CONSOLE SETTINGS |
Error Log Auto Feedback
DESCRIPTION |
Trend Micro uses this data to troubleshoot any issues encountered while using the product. |
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DATA COLLECTED |
Product debug logs and dumps |
CONSOLE LOCATION |
This feature cannot be disabled. |
CONSOLE SETTINGS |
Configurable Features
Trend Micro Maximum Security includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.
Share threat information with Trend Micro
DESCRIPTION |
Sharing threat information with the Smart Protection Network allows Trend Micro to rapidly identify and address new threats. Share threat information with Trend Micro controls the data collected by the following features: |
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DATA COLLECTED |
Malware detection records (File name, File path, IP address, URL, Registry key, Registry value, Detected program name/path) |
CONSOLE LOCATION |
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CONSOLE SETTINGS |
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Share computer performance information with Trend Micro
DESCRIPTION |
Trend Micro uses this data to optimize the performance of your devices and design new features to further protect our customers. |
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DATA COLLECTED |
MAC address |
CONSOLE LOCATION |
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CONSOLE SETTINGS |
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Web Threat Protection
DESCRIPTION |
The data collected is used to enhance detection rate and reduce false alarms. |
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DATA COLLECTED |
IP address |
CONSOLE LOCATION |
Main Console > Settings > Internet & Email Controls > Web Threats |
CONSOLE SETTINGS |
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Protect Another Device
DESCRIPTION |
This data is used to let users know which detected devices are protected by Trend Micro products. Do not scan your network using Protect Another Device if you do not want to transmit data to Trend Micro. |
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DATA COLLECTED |
MAC address |
CONSOLE LOCATION |
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CONSOLE SETTINGS |
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Trend Micro Toolbar
DESCRIPTION |
URLs you access are collected and checked against our threat intelligence database to prevent you from accessing malicious websites and protect you from online threats. |
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DATA COLLECTED |
Unrated URL |
CONSOLE LOCATION |
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CONSOLE SETTINGS |
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Support Tool
DESCRIPTION |
Data collected is used to troubleshoot users' issues. To opt-out of data collection, users should not use the Support Tool to report issues. |
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DATA COLLECTED |
Debug logs from Trend Micro products |
CONSOLE LOCATION |
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CONSOLE SETTINGS |
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Single Password
DESCRIPTION |
Password data is used to allow customers to access their Trend Micro products settings and Vault. To opt-out of data collection, users should not set up password protection. |
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DATA COLLECTED |
Email address |
CONSOLE LOCATION |
Main Console > Settings > Other Settings > Password |
CONSOLE SETTINGS |
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Anti Spam Toolbar
DESCRIPTION |
Email data is used for Mail Phishing Score. To opt-out of data collection, users should not use this feature. |
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DATA COLLECTED |
Spam email |
CONSOLE LOCATION |
Main Console > Settings > Internet & Email Controls > Spam & Emailed Files |
CONSOLE SETTINGS |
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Fraud Buster
DESCRIPTION |
Email data is used for scam mail and malicious mail detection. To opt-out of data collection, users should not use this feature. Do not include personal information when reporting a false alarm. |
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DATA COLLECTED |
Email Sender |
CONSOLE LOCATION |
Trend Micro Toolbar |
CONSOLE SETTINGS |
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