Google Analytics data is used to improve user experience.

IP Address

This feature cannot be disabled.

The data is used for troubleshooting when there is an installation error and to properly identify your computer and network environment in order to provide better support.

Product Debug Logs
IP Address
MAC address
Gateway BSSID
Gateway MAC address
Computer name

This feature cannot be disabled.

License Management uses collected data to identify customers' accounts for support service purposes.

Email address
Password
First name
Last name
Computer name
Physical address (Japan)
Phone number (Japan)
Birthday (Japan)
IP address
MAC address

This feature cannot be disabled.

NOTE: Only applies to new customers with full licenses that choose to create a Trend Micro Account using the product during installation.

Active Update collects IP data to allow Trend Micro to know whether this device has the latest protection against the latest malware.

IP address

This feature cannot be disabled.

Trend Micro uses this data to troubleshoot any issues encountered while using the product.

Product debug logs and dumps
System information
Windows system event logs
IP address

This feature cannot be disabled.

Sharing threat information with the Smart Protection Network allows Trend Micro to rapidly identify and address new threats.

Share threat information with Trend Micro controls the data collected by the following features:
- Manual Scan
- Scheduled Scan
- Real-time Scan
- Active Monitoring
- Browser Exploit Prevention
- Firewall Booster

Malware detection records (File name, File path, IP address, URL, Registry key, Registry value, Detected program name/path)
Firewall records (Source IP and port number, Destination IP and port number)
Secure Erase - deleted file name
Wi-Fi Advisor records (detected app name, app ID, app MAC, NIC ID, NIC name, NIC MAC address)

• Main Console > Other Settings > Smart Protection Network > Share threat information with Trend Micro

• Main Console > Other Settings > Smart Protection Network > Share threat information with Trend Micro

  

  NOTE:If you only want to disable the data collection for a specific feature, disable each feature separately using the related product screens. Refer to the Online Help for more information.

Trend Micro uses this data to optimize the performance of your devices and design new features to further protect our customers.

MAC address
File name
System information
Product settings
IP address
Browser setting
Installed applications
Running processes
URL (Users choose to open websites automatically in Pay Guard, or disable this feature)
Product UI shown
- User interaction with product UI

• Main Console > Other Settings > Smart Protection Network > Share computer performance information with Trend Micro

• Main Console > Other Settings > Smart Protection Network > Share computer performance information with Trend Micro

  

The data collected is used to enhance detection rate and reduce false alarms.

IP address
URL
File name
File path
Original URL
Browser’s user agent

Main Console > Settings > Internet & Email Controls > Web Threats

• Main Console > Settings > Internet & Email Controls > Web Threats > Block potentially dangerous websites

  

This data is used to let users know which detected devices are protected by Trend Micro products.

Do not scan your network using Protect Another Device if you do not want to transmit data to Trend Micro.

MAC address
Gateway SSID
Gateway MAC address
IP address
Hostname

• Welcome Page
• Main Console > Device > Protect Another Device > Choose
• Main Console > Protect Another Device > Scan your network to find devices

• Welcome Page

  

• Choose a Device
  Main Console > Device > Protect Another Device > Choose

  

• Scan your network to find your device
  Main Console > Protect Another Device > Scan your network to find devices

  

• Popups:

  

  

URLs you access are collected and checked against our threat intelligence database to prevent you from accessing malicious websites and protect you from online threats.

Unrated URL
IP address

• Privacy Scanner: Main Console > Privacy > Privacy Scanner > Configure
• Social Networking Protection: Main Console > Privacy > Social Networking Protection > Configure

• Privacy Scanner: Main Console > Privacy > Privacy Scanner > Configure > Turn ON or Turn OFF Privacy Scanner

  

  

• Social Networking Protection: Main Console > Privacy > Social Networking Protection > Configure > Turn ON or Turn OFF Social Networking Protection

  

  

Data collected is used to troubleshoot users' issues.

To opt-out of data collection, users should not use the Support Tool to report issues.

Debug logs from Trend Micro products
Modules
System information
Device name
Account name
File path
Detected suspicious files

• Support Tool Console - For debug log collection in Tab (A) Debug
• Support Tool Console - For malicious log collection in Tab (B) Threats

• Support Tool Console - For debug log collection in Tab (A) Debug:

  

  

  
  Users can choose to automatically send log data to Trend Micro.

  

• Support Tool Console - For malicious log collection in Tab (B) Threats:

  

  

Password data is used to allow customers to access their Trend Micro products settings and Vault.

To opt-out of data collection, users should not set up password protection.

Email address
Password
Password hint

Main Console > Settings > Other Settings > Password

• Main Console > Settings > Other Settings > Password > Enable password protection to prevent unauthorized changes

  

Email data is used for Mail Phishing Score.

To opt-out of data collection, users should not use this feature.

Spam email
Email reported by users as not spam

Main Console > Settings > Internet & Email Controls > Spam & Emailed Files

• Main Console > Settings > Internet & Email Controls > Spam & Emailed Files > Filter out unsolicited advertisements and other unwanted email messages from your Outlook inbox.

  

Email data is used for scam mail and malicious mail detection.

To opt-out of data collection, users should not use this feature.

Do not include personal information when reporting a false alarm.

Email Sender
Email Subject
Email Content
User comments

Trend Micro Toolbar

• Enable Fraud Buster

  

• Report False Alarm

  

• Security Scan

  

• Check Evidence

  

This feature checks the Allow notification setting of your Chrome and Edge browsers. When dangerous and suspicious websites are found, the feature changes their notification setting from Allow to Block.

SPN GUID of your Trend Micro security software
File paths of your browser settings
URLs in your browser’s Allow notification list
URL rating results
Installed software
Installed extensions

Please choose non feedback version if you do not wish to feedback data to Trend Micro.