Web Guard keeps turning off
The Web Guard feature of your Mobile Security for Android keeps getting disabled. This happens because your device uses Power Saving Mode for power monitoring which stops or sleeps the apps running in the background to save battery.
Web Guard is the new name for SafeSurfing feature.
Most Android phones that comes from a third party manufacturer and a uniquely modified OS are known as 'Custom ROM' phones. It has strict requirements for power maintenance so background apps are frequently turned off.
To keep your Mobile Security and its features active, remove it from your power saving settings and/or add it in Autostart/Autolaunch Apps settings. Steps may vary depending on the device model, if you are unable to find your device below contact our support.
To resolve this issue, do the following:
Steps may vary depending on the device model. If your device is not listed below, search for Battery / Power Saver from your phone Settings.
For Huawei Mate 10
To add Mobile Security to Autostart apps, do the following:
- On your Android device, open Phone Manager.
- From the main console, tap Launch.
- Look for Trend Micro Mobile Security from the list, then toggle the switch to ON.
- Enable the following:
- Auto-launch
- Secondary launch
- Run in background
- The system will restart all running apps and Mobile Security's Accessibility will be disabled. SafeSurfing, Message Security, and App Force Stop feature will not work.
For Sony XZP
Sony has Stamina Mode which restricts background data and some functions to reduce battery consumption. If Mobile Security is inactive, add it to the power-saving exceptions. Do the following:
- On your Android device, go to System settings.
- Tap Battery.
- Tap Power-saving exceptions.
- Tap Apps.
- From the list, select Trend Micro Mobile Security.
For Samsung Galaxy Note 5
To add Mobile Security to Autostart apps, do the following:
- On your Android device, open Smart Manager.
- Tap RAM, then tap Auto Run Apps.
- Look for Trend Micro Mobile Security from the list, then toggle the switch to ON.
For Xiaomi devices
To add Mobile Security to Autostart apps, do the following:
- On your Android device, go to System settings.
- Tap Permissions, then tap Autostart.
- Look for Trend Micro Mobile Security from the list, then toggle the switch to ON.
For ZTE Axon 7
To remove Mobile Security from Battery Saver settings, do the following:
- On your Android device, go to Settings.
- Tap Battery.
- Tap Menu icon.
- Tap Battery saver.
- If the battery saver mode is ON, remove Trend Micro Mobile Security from the list of monitored apps.
For OPPO devices
To add Mobile Security to Autostart apps, do the following:
- Tap Security Center.
- Tap Privacy permissions.
- Tap Startup manager.
- Look for Trend Micro Mobile Security from the list, then toggle the switch to ON.
For Huawei devices
Add Mobile Security to Autostart apps
- Go to Settings > All, then choose Startup manager.
- Look for Trend Micro Mobile Security from the app list.
- Enable the control button next to Trend Micro Mobile Security.
Remove Mobile Security from Battery Saving settings
- Go to Settings / Advanced Settings > Battery.
- Tap App Launch.
- Look for Trend Micro Mobile Security from the list, then toggle the switch to OFF.
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