LAST UPDATED: MAY 12, 2022
The Web Guard feature of your Mobile Security for Android keeps turning off because your device uses Power Saving Mode to save battery, which stops the running apps.
Here's how to fix it:
- Update your Mobile Security app
- Run a scan, then check if Run in the Background option is available under the Insights tab.
- Tap Set Up, then tap Allow. This setting will allow the Mobile Security to protect you even when the app is closed.
Still having issues?
Remove it from your power saving settings or add it in Autostart/Autolaunch apps.
Steps may vary depending on the device model. If your device is not listed below, search for Battery or Power Saver from your phone Settings.
For Huawei Mate 10
Enable Autostart
- On your Android device, open Phone Manager.
- From the main console, tap Launch.
- Look for Trend Micro Mobile Security from the list, then toggle the switch to ON.
- Enable the following:
- Auto-launch
- Secondary launch
- Run in background
- The system will restart all running apps and Mobile Security's Accessibility will be disabled. SafeSurfing, Message Security, and App Force Stop feature will not work.
For Sony XZP
Remove from Battery Saving settings
- On your Android device, go to System settings.
- Tap Battery.
- Tap Power-saving exceptions.
- Tap Apps.
- From the list, select Trend Micro Mobile Security.
For Samsung Galaxy Note 5
Enable Autostart
- On your Android device, open Smart Manager.
- Tap RAM, then tap Auto Run Apps.
- Look for Trend Micro Mobile Security from the list, then toggle the switch to ON.
For Xiaomi devices
Enable Autostart
- On your Android device, go to System settings.
- Tap Permissions, then tap Autostart.
- Look for Trend Micro Mobile Security from the list, then toggle the switch to ON.
For ZTE Axon 7
Remove from Battery Saver settings
- On your Android device, go to Settings.
- Tap Battery.
- Tap Menu icon.
- Tap Battery saver.
- If the battery saver mode is ON, remove Trend Micro Mobile Security from the list of monitored apps.
For OPPO devices
Enable Autostart
- Tap Security Center.
- Tap Privacy permissions.
- Tap Startup manager.
- Look for Trend Micro Mobile Security from the list, then toggle the switch to ON.
For Huawei devices
Enable Autostart
- Go to Settings > All, then choose Startup manager.
- Look for Trend Micro Mobile Security from the app list.
- Enable the control button next to Trend Micro Mobile Security.
Remove from Battery Saving settings
- Go to Settings / Advanced Settings > Battery.
- Tap App Launch.
- Look for Trend Micro Mobile Security from the list, then toggle the switch to OFF.
Need more help?
Get more help through our Technical Support.
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