Trend Micro Antivirus for Mac v11 Data Collection Notice

Installation collects data to allow Trend Micro to get the latest installation package from Trend Micro website, and to properly identify your computer and network environment in order to provide better support.

• IP address
• MAC address
• Gateway BSSID
• Gateway MAC address
• Host Name
• Device ID

This feature cannot be disabled. If you do not want this data to be collected, please do not install the program on your device.

License Management uses collected data to identify customers' accounts for support service purposes and to remind users to use relevant in-product features, products and services and if user opts in, to introduce new features, products and services to the user.

• IP address
• Email Address
• Full name
• Phone number
• Computer Name
• Password
• System Locale

This feature cannot be disabled. If you do not want this data to be collected, please do not install the program on your device.

Note: Only applies to new customers with full licenses that choose to create a Trend Micro Account using the product during installation.

Active Update collects IP data to allow Trend Micro to know whether this device has the latest protection against the latest malware.

• IP address

This feature cannot be disabled. If you do not want this data to be collected, please do not install the program on your device.

URLs you access are collected and checked against our threat intelligence database to prevent you from accessing malicious websites and protect you from online threats.

• IP address
• Unrated URL
• Browser's user agent

• Main Console > Web > Web Threat Protection > Enable Toolbar on Web Browser

  

The data collected is used to enhance detection rates, reduce false alarms, and to remind users to use relevant in-product features, products and services and if user opts in, to introduce new features, products and services to the user.

• Original URL
• IP Address
• Browser's user agent

• Main Console > Overview > Detect Web Threats

  

URLs you access are collected and filtered based on your preference to prevent you from accessing inappropriate websites.

• IP Address
• Original URL
• Browser's user agent

• Main Console > Web > Website Filter > Filter websites based on your selections below:

  

Data collected for Machine-Learning is used to identify if a file is malicious and to improve malware pattern definitions.

Folder Shield works with Machine-Learning. So, when Folder shield is enabled, Machine-Learning is enabled, too.

• IP address
• Malware detection records (File Name, File Path)

• Main Console > Trend Micro Antivirus > Preferences... > Scan > Enable machine-learning to protect from new or unknown threats

  

This data will be shared with Trend Micro’s Smart Protection Network to identify and prevent malicious threats.

Share threat information with Trend Micro controls the data collected by the following features:

• Manual Scan
• Schedule Scan
• Real-time Scan
• Folder Shield

• IP address
• Host name
• Malware detection records (File Name, File Path)

• Main Console > Trend Micro Antivirus > Preferences... > Advanced > Share threat information with Trend Micro

  

  Note: If you only want to disable the data collection for a specific feature, disable each feature separately using the related product screens. Refer to the Online Help for more information.

Trend Micro uses this data to provide a monthly report in Trend Micro MyAccount to users who purchase multiple device licenses.

Trend Micro Antivirus for Mac also uses this data to improve product stability, usability, performance, and to remind users to use relevant in-product features, products and services and if user opts in, to introduce new features, products and services to the user.

• IP address
• Installed Application name, bundle ID, install path
• Router mac address
• Hashed mac address
• Software Update
• Malware Detection Records
• Product Settings
• Hashed gateway bssid
• Hashed gateway mac address
• In-App Event

• Main Console > Trend Micro Antivirus > Preferences... > Advanced > Share computer performance information with Trend Micro

  

Email data is used for scam mail and malicious mail detection.

To opt-out of data collection, users should not use this feature.

Do not include personal information when reporting a false alarm.

• Email Sender (Gmail)
• Email Subject (Gmail)
• Email Content (Gmail)
• IP address
• User comments

• Trend Micro Toolbar for Mac > Email Defender

  

• Email Defender > Report False Alarm
  When Email Defender has detection, there is a Report False Alarm link in the popup.
  Users can click the Report False Alarm link to share their thoughts to Trend Micro.

  

• Email Defender > Report Scam
  User can click Report Scam.

  

  

• Users can send their thoughts to Trend Micro.

The data is collected to troubleshoot users' issues.

To opt-out of data collection, users should not use the Diagnostic Tool to report issues.

• Debug logs and crash file from Trend Micro product and modules
• System Panic log
• Device name
• Logon name
• Detected suspicious file path
• Detected suspicious file
• IP address
• System information (including Running processes, Routing tables, Network interfaces configuration, Mounted Disk list, System Profile, Network Proxy

• Diagnostic Tool Console > Debugging

  

  

• Users can choose to automatically send log data to Trend Micro.

  

• Diagnostic Tool Console > Quarantine > Open Support Website

  

During a support service session, Trend Micro Technical Support collects this data to understand and resolve issues.

If you do not want this information collected, please do not use Trend Micro Troubleshooting Tool to do troubleshooting with support team.

• IP address
• System Hardware Overview (including System Activation Code and Hardware UUID)
• Logon Name
• Computer Name
• Screenshot
• Installed Application list

• Diagnostic Tool Console > General > Troubleshoot Now

  

  

• User can get a Token ID from Support Engineer and connect with Support with that Token ID.

  

• After connection, Trend Micro Technical Support may request to retrieve data and will wait for confirmation of the agreement from the user.