Installation collects data to allow Trend Micro to get the latest installation package from Trend Micro website, and to properly identify your computer and network environment in order to provide better support.

IP address
MAC address
Gateway BSSID
Gateway MAC address
Host Name
Device ID

This feature cannot be disabled. If you do not want this data to be collected, please do not install the program on your device.

License Management uses collected data to identify customers' accounts for support service purposes.

IP address
Email Address
Full name
Phone number
Computer Name
Password
System Locale

This feature cannot be disabled. If you do not want this data to be collected, please do not install the program on your device.

Active Update collects IP data to allow Trend Micro to know whether this device has the latest protection against the latest malware.

IP address

This feature cannot be disabled. If you do not want this data to be collected, please do not install the program on your device.

URLs you access are collected and checked against our threat intelligence database to prevent you from accessing malicious websites and protect you from online threats.

IP address
Unrated URL
Browser's user agent

• Main Console > Web > Web Threat Protection

• Main Console > Web > Web Threat Protection > Enable Toolbar on Web Browser

  

URLs you access are collected and checked against our threat intelligence database to prevent you from accessing malicious websites.

Original URL
IP Address
Browser's user agent

• Main Console > Overview

• Main Console > Overview > Detect Web Threats

  

URLs you access are collected and filtered based on your preference to prevent you from accessing inappropriate websites.

Original URL
IP address
Browser's user agent

• Main Console > Web > Website Filter

• Main Console > Web > Website Filter > Filter websites based on your selections below:

  

Data collected for Machine-Learning is used to identify if a file is malicious and to improve malware pattern definitions.

IP address
Malware detection records
- File Name
- File Path

• Main Console > Trend Micro Antivirus > Preferences... > Scan

• Main Console > Trend Micro Antivirus > Preferences... > Scan > Enable machine-learning to protect from new or unknown threats

  

This data will be shared with Trend Micro’s Smart Protection Network to identify and prevent malicious threats.

Share threat information with Trend Micro controls the data collected by the following features:

• Manual Scan
• Schedule Scan
• Real-time Scan
• Folder Shield

IP address
Host name
Malware detection records
- File Name
- File Path

• Main Console > Trend Micro Antivirus > Preferences... > Advanced

• Main Console > Trend Micro Antivirus > Preferences... > Advanced > Share threat information with Trend Micro

  

  If you only want to disable the data collection for a specific feature, disable each feature separately using the related product screens. Refer to the Online Help for more information.

Trend Micro uses this data to provide a monthly report in Trend Micro MyAccount to users who purchase multiple device licenses.

Trend Micro Antivirus for Mac also uses this data to improve product stability, usability, and performance.

IP address
Installed Application name, bundle ID, install path
Router mac address
Hashed mac address
Software Update
Malware Detection Records
Product Settings
Hashed gateway bssid
Hashed gateway mac address
In-App Event

• Main Console > Trend Micro Antivirus > Preferences... > Advanced

• Main Console > Trend Micro Antivirus > Preferences... > Advanced > Share computer performance information with Trend Micro

  

Email data is used for scam mail and malicious mail detection.

To opt-out of data collection, users should not use this feature.

Do not include personal information when reporting a false alarm.

Email Sender(Gmail)
Email Subject(Gmail)
Email Content(Gmail)
IP address
User comments

• Trend Micro Toolbar for Mac > Fraud Buster
• Fraud Buster > Report False Alarm
• Fraud Buster > Report Scam

• Trend Micro Toolbar for Mac > Fraud Buster

  

• Fraud Buster > Report False Alarm

  When Fraud Buster has detection, there is a Report False Alarm link in the popup. Users can click the Report False Alarm link to share their thoughts to Trend Micro.

  

• Fraud Buster > Report Scam

  User can click Report Scam.

  

  Users can send their thoughts to Trend Micro.

  

The data is collected to troubleshoot users' issues.

To opt-out of data collection, users should not use the Diagnostic Tool to report issues.

Debug logs and crash file from Trend Micro product and modules
System Panic log
Device name
Logon name
Detected suspicious file path
Detected suspicious file
IP address
System information
- Running processes
- Routing tables
- Network interfaces configuration
- Mounted Disk list
- System Profiler
- Network proxy

• Diagnostic Tool Console > Debugging
• Users can choose to automatically send log data to Trend Micro.
• Diagnostic Tool Console > Quarantine > Open Support Website

• Diagnostic Tool Console > Debugging

  

  

• Users can choose to automatically send log data to Trend Micro.

  

• Diagnostic Tool Console > Quarantine > Open Support Website

  

During a support service session, Trend Micro Technical Support collects this data to understand and resolve issues.

If you do not want this information collected, please do not use Trend Micro Troubleshooting Tool to do troubleshooting with support team.

IP address
System Hardware Overview (including System Serial Number and Hardware UUID)
Logon Name
Computer Name
Screenshot
Installed Application list

• Diagnostic Tool Console > General > Troubleshooting Now

1. Diagnostic Tool Console > General > Troubleshoot Now

   

   

2. User can get a Token ID from Support Engineer and connect with Support with that Token ID.

   

3. After connection, Trend Micro Technical Support may request to retrieve data and will wait for confirmation of the agreement from the user.