Trend Micro Password Manager for Desktop v5.x Data Collection Notice | Trend Micro Help Center

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Default Collection

Password Manager v5.x automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.

Account and License

DESCRIPTION	This data is collected to identify customer accounts for support purposes. If the user does not want Password Manager to collect this data, the user should NOT sign in, and they should NOT create a Trend Micro Account when using Password Manager.
DATA COLLECTED	Account Profile Account ID First name Last name Phone Locale CountryID IP address Activation Key HiddenSN (License Serial Number) Order Number
FEATURE LOCATION	This feature cannot be disabled.

Cloud Sync

DESCRIPTION	This data is collected to identify customer accounts for support purposes. If the user does not want Password Manager to collect this data, the user should NOT sign in, and they should NOT create a Trend Micro Account when using Password Manager.
DATA COLLECTED	IP address URL Trend Account email First name Last name
FEATURE LOCATION	This feature cannot be disabled.

Password Manager main console, browser extension, and web portal

DESCRIPTION	This data is collected to improve usability and customer experience. When a user visits Password Manager’s main console, the browser extension UI, or the web portal, the Password Manager console URL and the client IP will be transmitted to the Trend Micro backend. If the user does not want this data to be collected, do not connect to Password Manager main console, and uninstall the application from the device.
DATA COLLECTED	IP address URL
FEATURE LOCATION	This feature cannot be disabled.

Configurable Features

Password Manager v5.x includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.

Password recording / retrieval

DESCRIPTION	This data is collected to improve usability and customer experience. When a user pulls up their password when visiting a website, Password Manager will transmit that website URL to the Trend Micro backend. To opt-out, the user should uncheck the Help make Password Manager better box in the Settings page prior to the above action.
DATA COLLECTED	URL
FEATURE LOCATION	Management Console > Settings > Others > Feedback
FEATURE SETTINGS	Management Console > Settings > Others > Feedback > Help make Password Manager better

Password recording

DESCRIPTION	This data is collected to improve usability and customer experience. If the user does not want Password Manager to collect their encrypted data, the user should NOT click the Save Now button when the dialog appears, and they should close this dialog box.
DATA COLLECTED	Encrypted user website login ID Encrypted password Plain text URL
FEATURE LOCATION	Open browser > visit website sign in page (ex: Facebook) > type website account name and password
FEATURE SETTINGS	Open browser > visit website sign in page (ex: Facebook) > type website account name and password > click Save Now button

Passwords

DESCRIPTION	This data is collected to improve usability and customer experience. If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this dialog box.
DATA COLLECTED	Encrypted user website login ID Encrypted password Plain text URL
FEATURE LOCATION	Management Console > Passwords Password Manager browser extension
FEATURE SETTINGS	Management Console > Passwords > '+' icon
FEATURE SETTINGS	Password Manager browser extension > '+' icon

Secure Notes

DESCRIPTION	This data is collected to improve usability and customer experience. If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this dialog box.
DATA COLLECTED	Encrypted user notes
FEATURE LOCATION	Management Console > Secure Notes
FEATURE SETTINGS	Management Console > Secure Notes > '+' icon

Form Filling

DESCRIPTION	This data is collected to improve usability and customer experience. If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this dialog box.
DATA COLLECTED	Encrypted user website form data: Title Name Gender Birthday Company Job title Phone Fax Email Website Mailing address Credit card number Credit card name Credit card expiration date Credit card security code
FEATURE LOCATION	Management Console > Form Filling
FEATURE SETTINGS	Management Console > Form Filling

Troubleshooting logs

DESCRIPTION	This data is collected to identify customer accounts for support purposes. If the user does not want Password Manager to collect their data, the user should NOT click the Collect Logs button and they should close this dialog box.
DATA COLLECTED	Trend Account email Product debug logs and dumps Windows system information Windows system event logs
FEATURE LOCATION	On Windows: Windows Start Menu > Password Manager > Password Manager Diagnostic Toolkit On Mac: MAC Launchpad > Trend Micro Password Manager Diagnostic Toolkit
FEATURE SETTINGS	On Windows: Windows Start Menu > Password Manager > Password Manager Diagnostic Toolkit > Collect Logs
FEATURE SETTINGS	On Mac: MAC Launchpad > Trend Micro Password Manager Diagnostic Toolkit > Collect Logs

Feedback

DESCRIPTION	This data is collected to identify customer accounts for support purposes. If the user does not want Password Manager to collect the IP address, the user should NOT use this feature. If the user does not want Password Manager to collect the email address, the user can leave the email address field empty when filling out the feedback form.
DATA COLLECTED	IP address Email address
FEATURE LOCATION	Management Console Browser extension
FEATURE SETTINGS	Management Console > Feedback button
FEATURE SETTINGS	Click browser extension > Give Feedback

Google Analytics

DESCRIPTION	Google Analytics data is used to improve user experience. To opt-out, the user should uncheck the Help make Password Manager better box in the Settings page.
DATA COLLECTED	Data collected and returned by SDK
FEATURE LOCATION	Management Console > Settings > Others > Feedback
FEATURE SETTINGS	Management Console > Settings > Others > Feedback > Help make Password Manager better

Keywords: data privacy, data collection, password manager, data disclosure

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LAST UPDATED: JUN 12, 2023

Default Collection

Password Manager v5.x automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.

Account and License

DESCRIPTION	This data is collected to identify customer accounts for support purposes. If the user does not want Password Manager to collect this data, the user should NOT sign in, and they should NOT create a Trend Micro Account when using Password Manager.
DATA COLLECTED	Account Profile Account ID First name Last name Phone Locale CountryID IP address Activation Key HiddenSN (License Serial Number) Order Number
FEATURE LOCATION	This feature cannot be disabled.

Cloud Sync

DESCRIPTION	This data is collected to identify customer accounts for support purposes. If the user does not want Password Manager to collect this data, the user should NOT sign in, and they should NOT create a Trend Micro Account when using Password Manager.
DATA COLLECTED	IP address URL Trend Account email First name Last name
FEATURE LOCATION	This feature cannot be disabled.

Password Manager main console, browser extension, and web portal

DESCRIPTION	This data is collected to improve usability and customer experience. When a user visits Password Manager’s main console, the browser extension UI, or the web portal, the Password Manager console URL and the client IP will be transmitted to the Trend Micro backend. If the user does not want this data to be collected, do not connect to Password Manager main console, and uninstall the application from the device.
DATA COLLECTED	IP address URL
FEATURE LOCATION	This feature cannot be disabled.

Configurable Features

Password Manager v5.x includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.

Password recording / retrieval

DESCRIPTION	This data is collected to improve usability and customer experience. When a user pulls up their password when visiting a website, Password Manager will transmit that website URL to the Trend Micro backend. To opt-out, the user should uncheck the Help make Password Manager better box in the Settings page prior to the above action.
DATA COLLECTED	URL
FEATURE LOCATION	Management Console > Settings > Others > Feedback
FEATURE SETTINGS	Management Console > Settings > Others > Feedback > Help make Password Manager better

Password recording

DESCRIPTION	This data is collected to improve usability and customer experience. If the user does not want Password Manager to collect their encrypted data, the user should NOT click the Save Now button when the dialog appears, and they should close this dialog box.
DATA COLLECTED	Encrypted user website login ID Encrypted password Plain text URL
FEATURE LOCATION	Open browser > visit website sign in page (ex: Facebook) > type website account name and password
FEATURE SETTINGS	Open browser > visit website sign in page (ex: Facebook) > type website account name and password > click Save Now button

Passwords

DESCRIPTION	This data is collected to improve usability and customer experience. If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this dialog box.
DATA COLLECTED	Encrypted user website login ID Encrypted password Plain text URL
FEATURE LOCATION	Management Console > Passwords Password Manager browser extension
FEATURE SETTINGS	Management Console > Passwords > '+' icon
FEATURE SETTINGS	Password Manager browser extension > '+' icon

Secure Notes

DESCRIPTION	This data is collected to improve usability and customer experience. If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this dialog box.
DATA COLLECTED	Encrypted user notes
FEATURE LOCATION	Management Console > Secure Notes
FEATURE SETTINGS	Management Console > Secure Notes > '+' icon

Form Filling

DESCRIPTION	This data is collected to improve usability and customer experience. If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this dialog box.
DATA COLLECTED	Encrypted user website form data: Title Name Gender Birthday Company Job title Phone Fax Email Website Mailing address Credit card number Credit card name Credit card expiration date Credit card security code
FEATURE LOCATION	Management Console > Form Filling
FEATURE SETTINGS	Management Console > Form Filling

Troubleshooting logs

DESCRIPTION	This data is collected to identify customer accounts for support purposes. If the user does not want Password Manager to collect their data, the user should NOT click the Collect Logs button and they should close this dialog box.
DATA COLLECTED	Trend Account email Product debug logs and dumps Windows system information Windows system event logs
FEATURE LOCATION	On Windows: Windows Start Menu > Password Manager > Password Manager Diagnostic Toolkit On Mac: MAC Launchpad > Trend Micro Password Manager Diagnostic Toolkit
FEATURE SETTINGS	On Windows: Windows Start Menu > Password Manager > Password Manager Diagnostic Toolkit > Collect Logs
FEATURE SETTINGS	On Mac: MAC Launchpad > Trend Micro Password Manager Diagnostic Toolkit > Collect Logs

Feedback

DESCRIPTION	This data is collected to identify customer accounts for support purposes. If the user does not want Password Manager to collect the IP address, the user should NOT use this feature. If the user does not want Password Manager to collect the email address, the user can leave the email address field empty when filling out the feedback form.
DATA COLLECTED	IP address Email address
FEATURE LOCATION	Management Console Browser extension
FEATURE SETTINGS	Management Console > Feedback button
FEATURE SETTINGS	Click browser extension > Give Feedback

Google Analytics

DESCRIPTION	Google Analytics data is used to improve user experience. To opt-out, the user should uncheck the Help make Password Manager better box in the Settings page.
DATA COLLECTED	Data collected and returned by SDK
FEATURE LOCATION	Management Console > Settings > Others > Feedback
FEATURE SETTINGS	Management Console > Settings > Others > Feedback > Help make Password Manager better

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