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The following error message appears when you have previously installed Trend Micro Security for Microsoft Edge:

Connect to the internet

Connect to the internet

"​Turn On Trend Micro Security in Edge Now"
An update requires you to turn it on again.

This happens when:

  • The app has been previously updated via Microsoft Store.
  • It was reinstalled but not granted permission completely.

Turn ON Trend Micro Security for Microsoft Edge

  1. Open Microsoft Edge.
  2. On the upper-right side, click on the Edge icon to open the Microsoft Edge settings, and then select Extensions.

    Enabling Security for Edge

    Another way to open the settings is pressing ALT + X on your keyboard.

  3. Look for the Trend Micro Security extension, and then slide the toggle to enable it.

    Enabling Security for Edge


    You should now be able to see the Trend Micro icon on your browser.

    Enabling Security for Edge

Trend Micro Security is missing on Microsoft Edge

If you are unable to find Trend Micro Security under extension settings, do the following:

  1. Get the app from from Microsoft Windows Store.
  2. Wait for the download to finish, then click Launch.
  3. On Microsoft Edge, click Turn it on to enable the toolbar on your browser.

    Enabling Security for Edge

  4. On the upper-right corner, click on the Security for Edge toolbar icon.
  5. Read the Privacy & Personal Data Collection Disclosure, and then click Continue.

    Enabling Security for Edge

  6. Read the Trend Micro License Agreement, and then click Accept and Start.

    Enabling Security for Edge

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How to turn ON Trend Micro Security for Microsoft Edge

The following error message appears when you have previously installed Trend Micro Security for Microsoft Edge:

Connect to the internet

Connect to the internet

"​Turn On Trend Micro Security in Edge Now"
An update requires you to turn it on again.

This happens when:

  • The app has been previously updated via Microsoft Store.
  • It was reinstalled but not granted permission completely.

Turn ON Trend Micro Security for Microsoft Edge

  1. Open Microsoft Edge.
  2. On the upper-right side, click on the Edge icon to open the Microsoft Edge settings, and then select Extensions.

    Enabling Security for Edge

    Another way to open the settings is pressing ALT + X on your keyboard.

  3. Look for the Trend Micro Security extension, and then slide the toggle to enable it.

    Enabling Security for Edge


    You should now be able to see the Trend Micro icon on your browser.

    Enabling Security for Edge

Trend Micro Security is missing on Microsoft Edge

If you are unable to find Trend Micro Security under extension settings, do the following:

  1. Get the app from from Microsoft Windows Store.
  2. Wait for the download to finish, then click Launch.
  3. On Microsoft Edge, click Turn it on to enable the toolbar on your browser.

    Enabling Security for Edge

  4. On the upper-right corner, click on the Security for Edge toolbar icon.
  5. Read the Privacy & Personal Data Collection Disclosure, and then click Continue.

    Enabling Security for Edge

  6. Read the Trend Micro License Agreement, and then click Accept and Start.

    Enabling Security for Edge


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