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This app can't run on this device error from Trend Micro

LAST UPDATED: DEC 12, 2022

You see this pop up on your computer after upgrading your Windows computer to the latest version:

"This app can't run on this device"

Program Compatibility Assistant. This app cant run on this device

Why did this happen?

  • There is a driver compatibility issue of old Trend Micro programs with your newly upgraded Windows computer.
  • The issue may happen with an ARM-based processor.

What should I do next?

Follow the steps below to fix the error message and to successfully install Trend Micro Security on your Windows computer.

For ARM-Based Processor

Check if your device has an ARM-based processor with these steps. Skip this if you're sure it isn't ARM-based:

  1. Open Settings of your device.
  2. Go to System, and click About.
  3. Under Device specifications, look for the System type. It will tell you if your processor is ARM-based.
  4. If you have an ARM-based processor, download Trend Micro directly from your Trend Micro account:
    1. Go to account.trendmicro.com.
    2. Click Sign in.
    3. Enter Email address or mobile phone number. Click Next and enter your password.
    4. Click Next (if prompted, complete the two-factor authentication).
    5. Go to the Download tab and download Trend Micro.

If your processor isn't ARM-based, follow these steps:

  1. Disable Program Compatibility Assistant.
    1. Click the Start button (Windows Icon), search for services.msc.
    2. Look for the Program Compatibility Assistant on the list.
    3. Right-click on it then select Properties.
    4. Lastly, on the startup type, select Disable.

  2. Run Hidden Admin.
    1. Open Command Prompt as Administrator.
    2. Type net user administrator /active:yes.
    3. Tap Start button and Tap your Profile or Accounts, then tap Admin.
    4. Download Trend Micro Security from this link - trendmicro.com/quick.
    5. Go back to Command Prompt and type net user administrator /active:no.

See also

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