This app can't run on this device error from Trend Micro

You see this pop up on your computer after upgrading your Windows computer to the latest version:

"This app can't run on this device"

Why did this happen?

There is a driver compatibility issue of old Trend Micro programs with your newly upgraded Windows computer.

What should I do next?

Follow the steps below to fix the error message and to successfully install Trend Micro Security on your Windows computer.

1. Disable Program Compatibility Assistant.
1. Click the Start button (Windows Icon), search for services.msc.
2. Look for the Program Compatibility Assistant on the list.
3. Right-click on it then select Properties.
4. Lastly, on the startup type, select Disable.


2. Run Hidden Admin.
1. Open Command Prompt as Administrator.
2. Type net user administrator /active:yes.
3. Tap Start button and Tap your Profile or Accounts, then tap Admin.
4. Download Trend Micro Security from this link - trendmicro.com/quick.
5. Go back to Command Prompt and type net user administrator /active:no.

See also

• Reasons an App Might Not Run on a Device
• Upgrade Trend Micro Antivirus on Windows