web
You’re offline. This is a read only version of the page.
close
Looking for business support?

Help Center

This website uses cookies for website functionality and traffic analytics. Our Cookie Notice provides more information and explains how to amend your cookie settings.

Learn More Yes, I agree

Cannot Install Helper Tool Error in Trend Micro Antivirus on Mac

LAST UPDATED: AUG 13, 2024

You may get this message after installing Trend Micro Antivirus on your Mac:

"Cannot install helper tool. The helper tool is needed to open Trend Micro Antivirus."

Why Did This Happen?

Without the Privileged Helper Tool, Trend Micro Antivirus cannot launch and do scans to protect your Mac from threats.

How Do I Fix This?

Do the following:

  1. Restart your Mac.
  2. Open Trend Micro Antivirus.
  3. Enter your Mac password, and then click the Install Helper button.

    You should now see the Trend Micro Antivirus main app window.

It Says "Something went wrong"

"Something went wrong"

Follow these steps:

  1. Click OK.
  2. Enter your Mac password.

    If you already clicked OK, but there is no pop up notification to type your password:

    1. Restart your Mac.
    2. Open Trend Micro Antivirus.
    3. Wait for the Install Helper Tool pop up to show again.

See also

Was this article helpful?
STAY SAFE FROM SCAMS!

Discover the latest scam tricks, how to spot them, and how to block them.