You may see the "Sorry for the Inconvenience" error message when you are:
- Signing in to your Trend Micro account
- Activating a new Trend Micro activation code or serial number
Why Am I Seeing This Error?
This error occurs due to a recent update to our system. We are making adjustments to ensure everything works smoothly.
How to Fix the Error
To resolve this issue, try the following steps:
- Refresh the page: Sometimes, a simple refresh can solve the issue.
- Try signing in again or reactivate your license: If refreshing didn’t help, give this a go.
- Switch to a different browser: If you're still stuck, try using a different browser (like Chrome, Edge, Firefox, or Safari).
- Use an incognito/private window: Sometimes, going incognito can fix issues related to saved data or cookies.
- In Chrome: Open a new incognito window with Ctrl+Shift+N.
- In Firefox: Open a new private window with Ctrl+Shift+P.
- In Edge: Open a new InPrivate window with Ctrl+Shift+N.
- In Safari: Open a new private window with Command+Shift+N.
- Clear your browser cache: If nothing else works, clearing your browser’s cache can often fix unexpected issues.
- In Chrome: Go to Settings > Privacy and security > Clear browsing data.
- In Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data.
- In Edge: Go to Settings > Privacy, search, and services > Clear browsing data.
- In Safari: Go to Preferences > Privacy > Manage Website Data > Remove All.