You see this message in your Gmail or mail:

Security Scan cannot work now

Why did this happen?

Your computer local time is not sync with the Trend Micro Email Defender server time.

How do I fix this?

Set your computer time automatically:

For Chrome OS

  1. On the bottom-right corner of your screen, tap on the time, and then go to Settings.

    Adjust date/time

  2. Scroll down, and then select Advanced.
  3. In the Date and time section, click Time zone then select Set automatically.

    Set time automatically

For Mac

  1. Go to Apple Menu > System Preferences > Date & Time.
  2. In the Date and time pane, tick Set date and time automatically.

    Set time automatically

    To make changes, you might need to click the lock , then enter your administrator password.

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