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Know what to do when the scan hangs while scanning your Android device.

Fix your network connection
  1. Restart your WiFi or mobile data.
  2. If not resolved, connect to a different WiFi or switch to mobile data (3G, 4G, LTE, 5G).
  3. Run a scan.

If the issue persists, proceed to the next step.

Clear app cache
  1. Open the Settings app.
  2. Tap Apps or Applications. It will display the list of installed apps.
  3. From the list, tap Mobile Security, then tap Storage.
  4. Tap Clear Cache.
  5. Run a scan.

If the issue persists, proceed to the next step.

Restart your device
  1. Press and hold the power button of your mobile device, then tap Restart.
  2. Run a scan.

If the issue persists, proceed to the next step.

Reinstall Mobile Security
  1. To reinstall Mobile Security, follow the instructions from this article: How to reinstall Mobile Security for Android.
  2. If the issue persists, contact our Technical Support for assistance.
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