Fix "95000622" error on Android

You receive this error because your Trend Micro Mobile Security app is not working properly and needs reinstallation. Here's how to fix it:

Uninstall Mobile Security

1. Open the Mobile Security app.
2. Tap icon, then select Settings . Tap Uninstall from the list.

   

3. When prompted, provide your password to continue.
4. Tap OK.

Download, install, and activate Mobile Security

1. Open the Play Store app.

   

2. In the Search field, type "Trend Micro Mobile Security", then tap .

   

3. Tap Install.
4. Wait for the installation to finish, then tap Open.
5. Read the Privacy and Personal Data Collection Disclosure, tap ‘I agree to share user usage data to help improve this app’, then Accept and Continue.
6. At the lower-right corner, tap Buy / Activate.

   

7. Reactivate your subscription:
   • Use an Activation Code
   • Sign In to Use Existing License

   

1. Click the button below to download Trend Micro from Play Store.
   
2. Tap Install.

   

3. Wait for the installation to finish, then tap Open.
4. Read the Privacy and Personal Data Collection Disclosure, tap ‘I agree to share user usage data to help improve this app’, then tap Accept and Continue.
5. At the lower-right corner, tap Buy / Activate.

   

6. Reactivate your subscription:
   • Use an Activation Code
   • Sign In to Use Existing License

   

Need more help?

Contact Technical Support for further assistance.