When accessing a website using Microsoft Edge and Google Chrome, Trend Micro Pay Guard constantly opens multiple tabs with the same URL/address.
Why did this happen?
Some components of the Pay Guard feature are out of date or not working.
How do I fix this?
Update Trend Micro to its latest program version:
- Right-click the Trend Micro icon
in the taskbar notification area, then select Check for Program Updates.
If you cannot see it, click the Show hidden icons arrow ^ next to the notification area.
The About Your Software window will appear and check for available updates.
- Click Close after seeing Components are up-to-date.
It still opens new tabs
Apply the Trend Micro hotfix:
- Log onto your computer using an account with administrator privileges.
- Download the hotfix here.
- Double-click the downloaded file: Ti_1770_win_en_Toolbar17.7.1412_hfb0001.
- Follow the prompts to install the hotfix.
- Restart your computer to apply the changes.
If the issue still persists, give us a call or start a chat and let our Trend Micro Support Representatives help you.
