When accessing a website using Microsoft Edge and Google Chrome, Trend Micro Pay Guard constantly opens multiple tabs with the same URL/address.

Why did this happen?

Some components of the Pay Guard feature are out of date or not working.

How do I fix this?

Update Trend Micro to its latest program version:

  1. Right-click the Trend Micro icon Trend Micro icon in the taskbar notification area, then select Check for Program Updates.

    If you cannot see it, click the Show hidden icons arrow ^ next to the notification area.

    The About Your Software window will appear and check for available updates.

  2. Click Close after seeing Components are up-to-date.

It still opens new tabs

Apply the Trend Micro hotfix:

  1. Log onto your computer using an account with administrator privileges.
  2. Download the hotfix here.
  3. Double-click the downloaded file: Ti_1770_win_en_Toolbar17.7.1412_hfb0001.
  4. Follow the prompts to install the hotfix.
  5. Restart your computer to apply the changes.

If the issue still persists, give us a call or start a chat and let our Trend Micro Support Representatives help you.

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