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This article guides you on how to permanently delete the Trend Micro Account registered on the Mobile Security app for your iPhone and iPad.

Permanently delete your Trend Micro Account

  1. Open the Trend Micro Mobile Security app.
  2. Scroll down, then tap Settings.
  3. Under ACCOUNT & REGISTRATION, tap Trend Micro Account.

    Tap Trend Micro Account to remove your account

  4. Select Account Control.

    Select Account Control to remove your account

  5. Choose Delete Account.

    Choose Delete Account to remove your account

    It will redirect you to the Trend Micro Account log in page.

  6. Sign in with your Trend Micro Account.

    Sign in with your Trend Micro Account to remove your account

  7. After logging in, read the reminders displayed on screen. You can tap the Support Portal link if you have any questions before you remove your account.

    Tap Support Portal if you have questions before removing your account

  8. Tap the Continue To Delete My Account button, then follow the instructions on the next pages to remove your account successfully.

    Continue To Delete My Trend Micro Account

    Delete Trend Micro Account

    Trend Micro Account Deleted

Can I still recover my Trend Micro Account after deleting it?

No. All your data connected to your account will be deleted. You will not be able to reactivate or recover your unused subscriptions. To prevent future charges, we strongly advise you to turn off the automatic renewal or cancel your subscription.

I was asked to Contact Support to delete my account

For multiple products subscriptions such as Maximum Security, Premium Security and Device Security, all devices registered under your account will lose protection after account removal.

  1. Tap the Contact Support button.

    Contact Support to continue deleting account

  2. Fill out the form you will see on the next page.

    Fill out form details to remove your account

    We will provide a ticket number and our support representative will reach out to you via email.

    Take note of the ticket number for your reference

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