What is Full Disk Access?
Full Disk Access is a security feature, introduced in macOS Mojave, that requires applications to be given full permission to access user-protected files. If not enabled, Trend Micro Antivirus functions won't work.
The settings will show Trend Micro Antivirus has Full Disk Access privileges; however, it is not the case.
Apple has identified this issue on macOS Ventura upgrade and is expected to fix it in future release.
What should I do next?
Use Software Update on your Mac to install the latest version of your macOS Ventura:
- Go to > System Preferences.
- Click Software Update.
I still see the error message
Allow Full Disk Access for Trend Micro Antivirus:
- A Set Up Required Permissions will appear. Click the Continue button.
- Click the Verify button.
- Click Open Full Disk Access.
- Select and click the Trend Micro Antivirus Extension with the white icon, then click the button.
- Enter your Mac username and password, and then click Unlock to allow changes.
- If the Trend Micro Antivirus Extension with the white icon appears again, toggle the switch to turn it ON button.
- Double-check if these entries are added and turned ON before clicking Verify:
- Trend Micro Antivirus
- Trend Micro Antivirus Extension with the Red Logo
- Trend Micro Antivirus Extension with the White Logo
If there are duplicate entries, remove them all manually, then add it again by clicking the Don't see these items? link and follow its next steps.
- Click the Verify button to finish.
I canβt find the Trend Micro Antivirus with the white icon
- Click the Donβt see these items? link.
- Click the Open File Location 2 button.
- Drag the highlighted com.trendmicro.icore.es.systemextension entry to the Full Disk Access window.
- Click the Verify button to finish.
I'm not tech savvy!
Get FREE assistance from Trend Micro experts to help you enable this feature. Contact Trend Micro Support.
